Community Associate

2 months ago

Bengaluru, India WeWork India Management Full time

**About WeWork**

WeWork is a platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

**About the Role**

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

**Goals and Objectives**
- Illustrate WeWork’s core values and strive to achieve our mission
- Support the Community Management team to achieve the following:

- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of WeWork-provided service offerings
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary

**Duties and Responsibilities**

**Greeting / Point of Contact**
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check-in member guests
- Manage On-Demand member check-ins and check-outs
- Prepare and distribute promotional materials to guests/potential members
- Greet and welcome walk-in and potential new members and guest questions or refer inquirers to additional resources

**Membership Management**
- Be active on the WeWork member network
- Solve member-related issues to ensure a cohesive community

**Events and Community Management**
- Make posters for events, prepare newsletter
- Assist with set-up and breakdown of internal and external events including strategizing, planning and execution.
- Plan business development activities for ancillary revenue streams such as external events.

**Building Operations and Management**
- Assist with move-ins and move-outs; prepare and distribute member welcome packets
- Assist with building operations and maintenance to ensure the highest level of member experience
- Fielding and assigning requests submitted through Salesforce Service Cloud
- Manage keycard activations and assisting members with minor operational challenges, where applicable
- Ensuring the building is clean and well kept
- Ordering consumables
- Submit building receipts to the Community Lead and the Community Manager for expense reports
- Mail and Package responsibilities as needed
- Identify issues for escalation to the Community Lead and the Community Manager and document accordingly

**Experience and Qualifications**
- College graduate
- 1-2 years customer service/Hospitality and/or sales experience
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for WeWork’s mission and values
- Proficient in basic computer skills

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