Community Associate

6 months ago


Bengaluru Karnataka, India Wrike Careers Page Full time

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**

Wrike is looking for a Community Associate to support engagement and collaboration on our Community forums. If you're empathetic, passionate about great customer experience, an excellent writer and a team player then we want to meet you

**More about Your team**

You will be part of Wrike's Self Service team, with members around the globe. This dynamic team has a significant impact on our customer journey and experience, and you will have a unique opportunity to connect directly with our customers and shape their Community experience.

**How you'll make an impact**
- By being the main Community Associate engaging with customers on our digital Community. You will reply to customers' questions directly and will work to build and grow our Community Forums.
- By creating content to engage and enable our customers. You will share best practices and tips to help improve their self-service experience and help them get the most out of Wrike.
- By collaborating with departments across the company to gather information. You will work primarily with Customer Solutions & Innovation, Support, Sales, Product Managers, and PMMs.
- By collaborating with our Product and Product Marketing team to discuss and share feedback from customers about our features and products.
- By ensuring the high quality Community responses and self-service content is delivered to our audience by creating, editing, reviewing and proofing educational resources across our team.

**You will achieve your best if you have**:

- At least 6 months experience in a customer facing or content creation role.
- A high standard of written and verbal communication in English.
- Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
- Ability to understand customers' problems and offer a great solution for their unique needs.
- Experience talking to engineers; able to understand a technical explanation and then write about it in a way that's easy to understand by someone who is non-technical.

**You will stand out with**
- A love of new technology.
- Experience using Zendesk, Paligo, Wrike, Salesforce or any CRM tool.
- Any additional European language.
- A keen interest in people.
- Eagerness to learn and develop

LI-AT1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Customer-Focused**

**We care about our customers. **We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

**Collaborative**

**We work as one and win together, **each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

**Creative**

**We strive to succeed through continuous innovation. **It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

**Committed**

**We believe in ownership at all levels of the organization, **by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.



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