Community Associate

2 months ago

Bengaluru, India Scaler Academy Full time

Marketing

**Job Description: Community Associate (External Community**

**About the community**:
Join the team that is responsible for running one of India’s biggest communities on discord.

Community is the DNA of Scaler, and Scaler’s Discord community focuses on creating a peer led online space for all tech enthusiasts, where they engage, learn, collaborate & grow together.

**Job Overview**:
As a Community Associate, you will be the face of our Discord community.

You’ll focus on creating a vibrant and inclusive environment where the community members can connect, learn, and grow together while also having fun

You will oversee all aspects of community management, ensuring engagement, resolving queries, and fostering a supportive atmosphere.

**Responsibilities & Expectations**:

- **Be a Discord know it all**

Discord as a platform has a learning curve. Quickly adapt & learn the tool, and help the community get inducted to Discord as well. Help onboard people on Discord, and design the member journey. Manage the hygiene of the channels & the design of the discord server.
- **Be an excellent Mod**

Manage and moderate our existing Discord community, ensuring that discussions and interactions align with our community guidelines and objectives. Utilize Discord moderation tools effectively & create a fun vibe. Our community aims to be the coolest online tech hangout space for all kinds of people.
- 3**. Toot our own Horn**

We’ve built this community to create & enhance brand awareness within our larger tech audience. Figure out ways to effectively integrate the brand as well as spread the word about the community. If someone thinks of a tech community, the first name that pops up in their mind & on their screen should be Scaler.
- ** Engage & be Omnipresent**:

- Proactively engage with community members, initiate conversations, and facilitate discussions to encourage collaboration, networking, peer connections & learning.

You’re the guardian of this server. Nothing goes past you.
- Respond promptly and effectively to queries, feedback, and concerns raised by community members, providing accurate information and assistance. Be swift at responding, resolution comes later.
- Be a good listener and understand what the community is saying, and often “ not saying”
- **All we think about is ( Sustainable) Growth**

Develop and implement strategies to enhance community engagement, retention, and growth on Discord. This growth goes beyond just the number of people in the community, think about qualitative growth in outcomes like wins, impact & success stories as well.
- ** We aim to be the most thorough event hosts**

Be good at planning and even better at executing those plans.

You will be responsible for organizing and hosting regular tech events, workshops, hackathons and AMA (Ask Me Anything) sessions to provide value to the community.

The expectation is that you own A-Z of activities & events, and don't miss out being detail oriented while doing so. From ideation, to planning, to creating laundry lists, double checking those lists & finally execution, you own every part of the show.
- **Content is everything here**

Develop and deliver engaging, fun, ground breaking, interesting content within the Discord community. You have to catch the community’s attention and then retain it, every single day.

Engagement comes with good content being delivered repetitively. You’ll be creating your content calendars & content strategy to achieve the engagement goals.
- **Analyze**

Monitor and analyze community metrics, including active user counts, engagement levels, and sentiment analysis, and provide reports to measure the community's success and areas for improvement. This is our report card.

Continuously gather feedback from the community, conduct surveys to identify areas of improvement and implement changes accordingly.
- ** Manage your Army**

Identify and nurture community leaders, ambassadors, and mentors who can contribute to the community's growth and provide support to other members.

Own & run the community moderator & brand ambassador program.
- **Collaborate**

We end up collaborating with multiple stakeholders, internal departments & outside organizations.

Building relationships with all of them is crucial. Manage the influencers, contributors, mentors, alumnus & other learns we will collaborate with for multiple projects.
- **Be curious**

Stay up-to-date with industry trends, technologies, and career development practices to facilitate relevant discussions and provide valuable insights to the community.

Keep innovating on newer & efficient ways to run this community.

**Requirements**:

- Bachelor's degree in tech or business.
- Good understanding of tech domains overall to be able to design tech related activities, events & day to day engagements.
- Proven experience in community management, particularly in running and growing Discord communities. Proficient in Discor

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