Manager - HR Operations || US Shifts

5 days ago


Hyderabad, India Credence HR Services Full time

We are looking for a seasoned Manager - HR Operations to join our client in Hyderabad.


Ideal candidate profile:

  • 12+ Years of experience within BPO/ KPO/ ITES/ Shared Services setup across the HR functions.
  • Proven experience in managing teams of 30+ individuals in HR Operations/ HR Shared Services/ HR Helpdesk.
  • Strong understaing of Hire-To-Retire/ E2E Employee Life Cycle.
  • Exposure working for the US markets.
  • Experience with HCM/ CRM such as Workday, Successfactors, Oracle, ServiceNow, Zendesk, EEP, EIC or similar tools.


Role Summary:

  • Oversee HR Shared Services teams managing employee lifecycle processes, HR Helpdesk, and Workday operations across global regions.
  • Mentor teams, manage transitions, and deliver seamless service aligned with business objectives.
  • Drive operational excellence through SLA/KPI management, process standardization, and automation.
  • Lead HR initiatives to enhance employee experience while ensuring stakeholder engagement and quality governance.


For further information, reach out to us at ruchita.khole@credencehrservices.com



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