Manager - hr operations || us shifts
5 days ago
Ideal candidate profile:
12+ Years of experience within BPO/ KPO/ ITES/ Shared Services setup across the HR functions.
Proven experience in managing teams of 30+ individuals in HR Operations/ HR Shared Services/ HR Helpdesk.
Strong understaing of Hire-To-Retire/ E2 E Employee Life Cycle.
Exposure working for the US markets.
Experience with HCM/ CRM such as Workday, Successfactors, Oracle, Service Now, Zendesk, EEP, EIC or similar tools.
Role Summary:
Oversee HR Shared Services teams managing employee lifecycle processes, HR Helpdesk, and Workday operations across global regions.
Mentor teams , manage transitions, and deliver seamless service aligned with business objectives.
Drive operational excellence through SLA/KPI management, process standardization, and automation.
Lead HR initiatives to enhance employee experience while ensuring stakeholder engagement and quality governance.
For further information, reach out to us at
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