Ecommerce & Operations Business Head

17 hours ago

Jaipur, India Padmakshya Jaipur Full time

Position: E-commerce & Operations Business Head

Company: Padmakshya Jaipur – Silver Polki E-commerce Jewellery Brand

Location: Jaipur, India

Experience: 5+ years in ecommerce and operations management, preferably in the jewellery or luxury goods industry.

Employment Type: Full-time

About Padmakshya Jaipur

Padmakshya Jaipur is a premier Silver Polki Jewellery brand known for its exquisite craftsmanship, timeless designs, and impeccable quality. Our vision is to bring the heritage of Jaipur’s traditional jewellery to the modern world through a seamless online shopping experience.

Role Overview

We are seeking a dynamic and experienced Ecommerce & Operations Business Head to lead and manage our ecommerce platform and operations. The ideal candidate will be a strategic thinker with a proven track record in scaling ecommerce businesses, streamlining operations, and driving customer satisfaction.

Key Responsibilities

Ecommerce Management

· Platform Oversight: Manage and optimize the ecommerce website, ensuring smooth functionality, user-friendly navigation, and engaging customer experiences.

· Sales Growth: Develop and execute strategies to increase online sales, conversion rates, and average order value.

· Digital Marketing Collaboration: Work with marketing teams to strategize campaigns, SEO, PPC, social media, and influencer marketing.

· Performance Analysis: Analyze website metrics and sales data to identify trends, opportunities, and areas for improvement.

Operations Management

· Inventory Control: Oversee inventory management, ensuring product availability and minimizing stockouts or overstocking.

· Order Fulfillment: Ensure timely and accurate processing, packaging, and delivery of orders.

· Vendor Coordination: Manage vendor relationships and ensure the quality and timely supply of materials/products.

· Logistics: Optimize shipping and return processes to enhance customer satisfaction and reduce costs.

Strategic Leadership

· Team Leadership: Build and lead a high-performing team, fostering a culture of innovation and excellence.

· Cross-functional Collaboration: Work closely with design, production, and marketing teams to align business goals.

· Budget Management: Develop and manage budgets for ecommerce and operations functions.

· Market Expansion: Identify and execute opportunities for growth in domestic and international markets.

Key Qualifications

· Bachelor's degree in Business, Management, Ecommerce, or a related field (MBA preferred).

· 5+ years of experience in ecommerce and operations management, preferably in the jewellery or luxury goods sector.

· Expertise in ecommerce platforms (Shopify, WooCommerce, Magento, etc.) and analytics tools.

· Strong understanding of inventory and supply chain management.

· Proven leadership and team management skills.

· Excellent analytical and problem-solving abilities.

· Strong communication and interpersonal skills.

What We Offer

· Competitive salary and performance incentives.

· Opportunity to work with a fast-growing, creative brand.

· A collaborative and innovative work environment.

· Professional growth and leadership opportunities.


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