Current jobs related to Workforce Manager - Mumbai - Career Guideline

  • Workforce Manager

    1 week ago

    navi mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM) Specific Duties: To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member. Manage team members across various lines of business Ensure smooth delivery of operations in confirmation with agreed SLAs within the parameters...

  • Workforce Manager

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM)Specific Duties:To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member.Manage team members across various lines of businessEnsure smooth delivery of operations in confirmation with agreed SLAs within the parameters of MSA...

  • Workforce Manager

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM)Specific Duties:To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member. Manage team members across various lines of businessEnsure smooth delivery of operations in confirmation with agreed SLAs within the parameters of MSA...

  • Workforce Manager

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM)Specific Duties:To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member. Manage team members across various lines of businessEnsure smooth delivery of operations in confirmation with agreed SLAs within the parameters of MSA...

  • Workforce Manager

    1 week ago

    navi mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM)Specific Duties:To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member. Manage team members across various lines of businessEnsure smooth delivery of operations in confirmation with agreed SLAs within the parameters of MSA...

  • Workforce Manager

    1 month ago

    Navi Mumbai, India Hexaware Technologies Full time

    Role: General Manager - Workforce Management (WFM) Specific Duties: To act as single point of contact for operations delivery for Global firm. Own the delivery and drive a sense of ownership in each team member. Manage team members across various lines of business Ensure smooth delivery of operations in confirmation with agreed SLAs within the parameters of...

  • Workforce Planning Lead

    1 month ago

    Mumbai, India Barry Callebaut Full time

    About the role: The Workforce Planning Lead will play a critical role in developing and executing our workforce planning strategy, ensuring we have the right people in the right roles at the right time. This role requires a strategic thinker with strong analytical skills and a deep understanding of workforce planning principles. The ideal candidate will...

  • Workforce Analytics Associate

    3 months ago

    Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** HR Workforce Analytics (WFA) is a centralized global team responsible for all aspects of workforce data strategy, analytics and reporting, governance, and includes the development of artificial intelligence and machine learning (AI/ML) based solutions. We have a vision to help make individuals, teams, and businesses at JPMC amongthe most...

  • Manager- WPD

    1 day ago

    Mumbai, India Vitasta Consulting Pvt Ltd Full time

    Responsible for recruitment for Mumbai region. Drive large team to achieve front line hiring for the region.Focus upon annual forecasting, quarterly forecasting & monthly plan in the region assigned.Drive & execute the Corporate Strategic interventions on recruitment in the region.Identify, recommend & establish tie-ups with Institutions & agencies.Analyze...

  • Workforce Associate I

    4 months ago

    Malad, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The Workforce Analyst is a part of the Forecasting Team within Workforce Planning and is responsible for forecasting volumes, handle times and shrinkage to ensure the line of business achieves key performance standards while maintaining the highest level of service. **Responsibilities**: - Providing requirements by accurately...

  • Chief Manager

    6 months ago

    mumbai, India Piramal Group Full time

    Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

  • Chief Manager

    3 months ago

    Mumbai, India Piramal Group Full time

    Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to HighJob OverviewThe primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based productivity...

  • Chief Manager

    1 week ago

    mumbai, India Piramal Group Full time

    Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

  • Chief Manager

    6 months ago

    Mumbai, India Piramal Group Full time

    Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

  • Manager- WPD Workforce planning and development

    1 month ago

    Mumbai, India Vitasta Consulting Pvt Ltd Full time

    Responsiblefor recruitment for Mumbai region. Drive large team to achievefront line hiring for theregion.Focusupon annual forecasting quarterly forecasting & monthly plan inthe regionassigned.Drive& execute the Corporate Strategic interventions on recruitmentin theregion.Identifyrecommend & establish tieups with Institutions &agencies.Analyzerecruitment &...

  • Manager- WPD

    2 weeks ago

    mumbai, India Vitasta Consulting Pvt Ltd Full time

      Responsible for recruitment for Mumbai region. Drive large team to achieve front line hiring for the region. Focus upon annual forecasting, quarterly forecasting & monthly plan in the region assigned. Drive & execute the Corporate Strategic interventions on recruitment in the region. Identify, recommend & establish tie-ups with...

  • Manager- WPD Workforce planning and development

    1 week ago

    Mumbai, India Vitasta Consulting Pvt Ltd Full time

    Responsible for recruitment for Mumbai region. Drive large team to achieve front line hiring for the region. Focus upon annual forecasting quarterly forecasting & monthly plan in the region assigned. Drive & execute the Corporate Strategic interventions on recruitment in the region. Identify recommend & establish tieups with Institutions & agencies....

  • Manager- WPD

    1 week ago

    mumbai, India Vitasta Consulting Pvt Ltd Full time

      Responsible for recruitment for Mumbai region. Drive large team to achieve front line hiring for the region. Focus upon annual forecasting, quarterly forecasting & monthly plan in the region assigned. Drive & execute the Corporate Strategic interventions on recruitment in the region. Identify, recommend & establish tie-ups with Institutions & agencies....

  • Procurement and Workforce Coordinator

    1 week ago

    Navi Mumbai, Maharashtra, India Avenue Sound Full time

    **Key Responsibilities** **For Purchase** - **Vendor Communication and Price Negotiation**: - Contact existing vendors and negotiate prices. - For new products or requirements, conduct online searches to find vendors offering the best rates. - **Product Availability and Order Confirmation**: - Check product availability with vendors and confirm orders. -...

  • Workforce Planner

    3 months ago

    Mumbai, India Global Industrial Full time

    SYX Services Pvt ltd SYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC).   We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada.   Our operations started in...

Workforce Manager

3 months ago

Mumbai, India Career Guideline Full time

The Workforce Management (WFM) Manager will be responsible for overseeing all aspects of workforce

management within our contact center/BPO. This includes forecasting, scheduling, real-time management, and

reporting to ensure optimal staffing levels and operational efficiency.

Roles and Responsibilities

1. Forecasting and Planning:

o Develop and maintain accurate forecasts for call volume, handling times, and staffing

requirements.

o Collaborate with operations and client teams to understand business needs and ensure

alignment with WFM strategies.

2. Scheduling:

o Create and manage staff schedules to ensure adequate coverage and meet service level

agreements (SLAs).

o Optimize schedules to balance operational efficiency and employee satisfaction.

3. Real-Time Management:

o Monitor real-time performance and make adjustments to ensure service levels are met.

o Manage intra-day staffing adjustments and communicate changes to relevant stakeholders.

4. Reporting and Analysis:

o Generate and analyse WFM reports to provide insights and recommendations for process

improvements.

o Present findings to senior management and other stakeholders.

5. Team Leadership:

o Lead, mentor, and develop the WFM team to enhance their skills and performance.

o Foster a collaborative and positive work environment.

6. Tools and Technology:

o Utilize WFM software and tools to enhance forecasting, scheduling, and real-time management processes.

o Stay updated with the latest WFM technologies and best practices.

7. Continuous Improvement:

o Identify opportunities for process improvements and implement solutions to enhance

operational efficiency.

o Drive initiatives to improve employee engagement and retention.


Requirements

 Bachelor’s degree in business, Management, or a related field. Master’s degree preferred.

 8-12 years of experience in workforce management within a contact center or BPO

environment.

 Strong knowledge of WFM tools and software (e.g., NICE, IEX, Verint).

 Excellent analytical and problem-solving skills.

 Proven ability to lead and develop a team.

 Strong communication and interpersonal skills.

 Ability to work in a fast-paced and dynamic environment.

 Certification in workforce management (e.g., CWFM, CWPP) is a plus.