Leadership Opportunity: Service Delivery Operations in Banking Financial Services

3 days ago


Chennai, India WNS Full time

Leadership Opportunity: Service Delivery Operations in Banking Financial Services


Are you a seasoned leader with a strong background in Anti-Money Laundering (AML) Transaction Monitoring? We are on the lookout for an experienced leader to spearhead our AML Transactions Monitoring team and drive excellence in service delivery.


Location: Chennai / Gurgaon


Key Responsibilities:

  • Oversee and manage service delivery operations with a focus on Anti-Money Laundering (AML) Transaction Monitoring.
  • Lead a team of 80-100 professionals, ensuring effective performance management and development.
  • Develop and implement operational strategies to enhance efficiency and ensure compliance with industry regulations.
  • Monitor and analyze key metrics to drive continuous improvement and achieve operational excellence.
  • Collaborate with senior management and cross-functional teams to align operations with organizational goals.


Qualifications:

  • Extensive experience in AML Transaction Monitoring.
  • Skilled in conducting complex investigations and expertise in writing case narration summary and RFI.
  • Relevant experience in UAE jurisdiction (preferred)
  • Proven track record in managing teams of 80-100 people in a service delivery operations role.
  • Strong leadership, communication, and organizational skills.
  • Deep understanding of BFS industry regulations, compliance standards, and operational best practices.


If you're interested in exploring this opportunity, please send your updated resume to Ashwin.Akilan@wns.com



  • Chennai, India NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LI Full time

    Product Manager (OEM) Nissan Renault Financial Services India Private LimitedIndustry: ManufacturingJob Location: ChennaiExperience: 0 - 2 YearsRoles & Responsibilities :- Creating accurate project specifications- Designing and developing products to help an organisation achieve their business goals- Improving and streamlining systems and infrastructure...


  • Chennai, India Sutherland Full time

    Company Description:Sutherland Global Services is a global provider of process transformation services, offering solutions that drive business efficiencies and improve customer experiences. We are seeking a strategic and results-oriented Delivery Leader to join our Business to Business (B2B) support strategic account. This role is pivotal in Leading the...


  • Chennai, India Quinte Financial Technologies Full time

    COMPANY: Quinte Financial Technologies Pvt Ltd.DIVISION - Quality POSITION - SDL - QualityJOB TITLE - SDL - QualityLOCATION - ChennaiBAND - Band 3REPORTING STRUCTURE - AVPEXPECTED QUALIFICATION DETAILS Graduate Degree (Masters preferred)EXPECTED OVERALL YEARS OF EXPERIENCE Overall 15 years - 5 + Years in BFS (Fintech / Banking Start Up Experience...


  • Chennai, India Sutherland Full time

    Company Description: Sutherland Global Services is a global provider of process transformation services, offering solutions that drive business efficiencies and improve customer experiences. We are seeking a strategic and results-oriented Delivery Leader to join our Business to Business (B2B) support strategic account. This role is pivotal in Leading the...


  • Chennai, India Sutherland Full time

    Company Description: Sutherland Global Services is a global provider of process transformation services, offering solutions that drive business efficiencies and improve customer experiences. We are seeking a strategic and results-oriented Delivery Leader to join our Business to Business (B2B) support strategic account. This role is pivotal in Leading the...


  • Chennai, India Sutherland Full time

    Company Description: Sutherland Global Services is a global provider of process transformation services, offering solutions that drive business efficiencies and improve customer experiences. We are seeking a strategic and results-oriented Delivery Leader to join our Business to Business (B2B) support strategic account. This role is pivotal in Leading the...


  • chennai, India S&P Global Full time

    Service Delivery Manager The Team: The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals as mentioned above and is...


  • Chennai, India Tata Communications Full time

    **Job Family Descriptor** **Broad outline of the Role** Scrutinize orders logged by sales teams for completeness before commencement of delivery process orders as per guidelines Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams Regularly participate in important projects or activities as a full...


  • Chennai, India FLSmidth, Inc. Full time

    Analyst AP - AP (Payments) Location-Chennai Seize global opportunities Joining a team of more than 11,700 people working across 60+ countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and...


  • Chennai, Tamil Nadu, India BNY Mellon Full time

    Overview Representative, People Service Delivery Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...


  • Chennai, India Tata Communications Full time

    Job Family Descriptor Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks Manage and...


  • chennai, India TechnicaX Full time

    Summary The SAP Service Delivery Manager is responsible for managing the end-to-end delivery of SAP services to clients. This includes overseeing the SAP environment, ensuring service level agreements (SLAs) are met, and coordinating with multiple teams, both technical and business-oriented. The manager will serve as the primary point of contact for the...


  • Chennai, India Access Healthcare Services Full time

    We are hiring a Delivery Manager – Financial Controller in Chennai. If you are a seasoned professional with expertise in process delivery, client management, and team leadership, this role is for you! Apply now.JOB LOCATION: CHENNAI, INDIAKEY RESPONSIBILITIESMaintain positive relationships with existing and new customers to provide excellent customer...


  • Chennai, India Covert Management Services Pvt. Ltd Full time

    Designation: Financial Service Associate Department: Financial Services Role/Functional Area: Sales/Business Development Location: Chennai Experience: 0.6 year - 5 years Salary Range: Up to 22000/- p.m + monthly incentives Role and Responsibility: - Business Targets: Achievement of business targets for all financial products as defined and agreed...


  • chennai, India Access Healthcare Services Full time

    We are hiring a Delivery Manager – Financial Controller in Chennai. If you are a seasoned professional with expertise in process delivery, client management, and team leadership, this role is for you! Apply now. JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES Maintain positive relationships with existing and new customers to provide...


  • Chennai, India TechnicaX Full time

    SummaryThe SAP Service Delivery Manager is responsible for managing the end-to-end delivery of SAP services to clients. This includes overseeing the SAP environment, ensuring service level agreements (SLAs) are met, and coordinating with multiple teams, both technical and business-oriented. The manager will serve as the primary point of contact for the...


  • Chennai, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Customer Service

    5 months ago


    Chennai, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...


  • Chennai, India Pfizer Full time

    ROLE SUMMARY A career at Pfizer offers opportunity, ownership and impact. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and...


  • Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose** The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department. **Essential...