Delivery Manager – Financial Controller

2 weeks ago

Chennai, India Access Healthcare Services Full time

We are hiring a Delivery Manager – Financial Controller in Chennai. If you are a seasoned professional with expertise in process delivery, client management, and team leadership, this role is for you Apply now. JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES Maintain positive relationships with existing and new customers to provide excellent customer experience and business growth Identify customer needs and overseeing service delivery within the business needs Manage a delivery team and analyze delivery issues to ensure timely and accurate customer deliveries Lead the service delivery team, manage conflicts, and ensure delivery of optimum performance of the teams Determine ways to reduce costs and effectively manage FTE within budget and without impacting customer satisfaction Using customer feedback improve and refine services as needed Build partnerships and consult with team leaders to determine the services, delivery criteria and solutions Develop appropriate key performance indicators to monitor and drive the performance of the business Provide monthly or quarterly high qualitative MIS for management review and analysis Develop process improvements to achieve cost effectiveness and save on time Define, simplify, standardise processes and implement best practices JOB REQUIREMENTS Strong project management and communication skills Skilled in customer service, team management, quality controls and resource planning Work with US Clients and willing to work in US time zone Proactive thinking and ability to work with multiple stakeholders Strong organizational skills and consistently meet deadlines QUALIFICATIONS 10 to 15 Years experience handling process delivery, clients, and people management Master’s degree in M. Com or MBA in Finance and CA, CMA or CPA preferred Core experience in end-to-end finance and property accounting domain Experience in handling customer onboarding and transition life cycle management

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