Customer Service Executive

7 months ago

Chennai, India Tata Communications Full time

Job Family Descriptor Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning
Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks
Manage and monitor planning delivery of orders in terms of configuration management
Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team
Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement
work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams andor external vendors and partners to deliver a complex solutions in a timely manner Broad outline of the Role Scrutinize orders logged by sales teams for completeness before commencement of delivery process orders as per guidelines Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Engineering Graduate Experience 0 4 years Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills

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