Executive -NPS

4 weeks ago

Noida, India IDCUBE Full time

Job description


Company Name:- IDCUBE Identification Systems Private Limited

Job Title:- NPS Executive

Work Location: - Noida

Division/Department: - Operations

Experience: - 2-3 Years


WHO WE ARE


Founded in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators. Our solutions are backed by an impressive track record of over 4500 successful product case studies from more than 20 countries.


At IDCUBE, we address the fragmented physical security market with our integrated approach, which minimizes costs and complexities associated with assembling solutions from diverse software brands. Our comprehensive software modules provide streamlined physical security management across various architectures.


In addition to our core offerings, IDCUBE is also known for its AI-powered cloud-based access control solutions, further enhancing our capabilities in the field of physical security.


Our commitment to innovation and excellence has made IDCUBE a trusted partner for businesses and organizations worldwide seeking robust and cutting-edge solutions for their security needs.


Job Description:


We seek a highly motivated and detail-oriented Net Promoter Score (NPS) Executive to manage and enhance our NPS processes. The NPS Executive will be responsible for maintaining and updating the customer database, conducting NPS surveys, gathering customer feedback through phone calls, and coordinating with various internal and external stakeholders to ensure a high NPS score for the company. The ideal candidate will have previous experience in NPS management, excellent communication skills, and a customer-centric mindset.

Key Responsibilities:

· Maintain and regularly update the customer database to ensure accurate information for NPS outreach.

· Call customers to gather feedback via NPS surveys, ensuring accurate and meaningful data collection.

· Analyze NPS results and provide insights to the relevant teams to drive continuous improvement.

· Coordinate with internal teams, including sales, customer service, and marketing, to address customer concerns and improve the overall customer experience.

· Collaborate with external stakeholders, if required, to gather and act on customer feedback.

· Monitor and track the company’s NPS score, working proactively to identify areas for improvement.

· Prepare and present NPS reports to senior management, highlighting trends and actionable insights.

· Ensure timely follow-up on customer feedback and work with relevant teams to implement improvements based on the survey results.

· Maintain a high level of professionalism and customer empathy in all interactions.

Qualifications and Requirements:

· Bachelor’s degree in business, marketing, communications, or a related field.

· Minimum of 2 years of experience in NPS management or a related role.

· Strong written and verbal communication skills, with the ability to engage effectively with customers and internal teams.

· Excellent organizational and time-management skills.

· Strong analytical skills, with the ability to interpret NPS data and generate actionable insights.

· Experience working with CRM systems and maintaining customer databases.

· Ability to work in a collaborative team environment and manage relationships with various stakeholders.

· Customer-focused mindset with a proactive approach to improving customer experience.

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