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Sales and Customer Service Representatives
2 months ago
Role Description
This is a full-time role for a Sales and Customer Service Representative. The Sales and Customer Service Representative will be responsible for clinic visits and sales presentations, developing and sustaining good relationships with veterinary professionals, providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role will require working in Mumbai.
Responsibilities
Product Knowledge: Thoroughly understand your pharmaceutical products' features, benefits, and applications. Stay updated on new developments, indications, and competitor products.
Sales Strategy Development: Develop and implement strategic sales plans to achieve sales targets and maximize product penetration in your assigned territory. Identify key pet healthcare professionals and institutions to target for sales opportunities.
Client Relationship Management: Build and maintain strong relationships with healthcare professionals by providing accurate information about your products, addressing their concerns, and offering solutions to meet their needs. This may involve regular visits, presentations, and educational sessions.
Market Analysis: Conduct market research and analysis to identify your territory's trends, opportunities, and challenges. Stay informed about changes in healthcare regulations, reimbursement policies, and market dynamics that may impact sales.
Training and Education: Provide training and education to pet healthcare professionals on the proper use, dosage, administration, and side effects of your products. Organize and participate in seminars, workshops, and conferences to disseminate information and build awareness.
Collaboration: Collaborate with cross-functional teams such as marketing, customer support, and regulatory affairs to develop promotional materials, address customer inquiries, and ensure compliance with regulatory guidelines.
Reporting and Documentation: Maintain accurate records of sales activities and customer interactions.
Continuous Learning: Stay updated on advancements in pharmacology, healthcare technologies, and sales techniques through ongoing training, professional development programs, and industry conferences.
Travel: Be willing to travel extensively within your territory to meet with clients, attend conferences, and participate in company meetings and training sessions.
Qualifications
- B2B sales experience
- Customer Service & Customer Support experience
- Excellent verbal and written communication skills in both Vietnamese and English
- Strong problem-solving abilities
- Ability to work well in a team
- Attention to detail
- Prior experience in a customer-facing role is preferred
