Front Desk Manager

4 weeks ago

Himachal Pradesh, India The Hosteller Full time

Job role: General manger/Assistant general managerLocation: North IndiaDepartment: Hotel operationsJob experience: 5+ yearsJob briefA general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.Key responsibilitiesUnderstanding of the hospitality/hotel industry with extensive work experienceUnderstanding of the company's vision, business expansion plans, operational standards, etc.Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye viewUnderstanding hotel pre-launch phase, day to day operations, etc.Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.Supervising various functions and human resources (blue/white collar)Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service qualityHandling & resolving escalations and grievancesManaging P&L and cost-effectiveness while ensuring high service qualityMotivating, mentoring and aligning staffsLiaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationshipCoordinating with other departments within the company to help resolve issuesQualificationsHospitality graduate/post-graduate or diploma in hospitalityMin. 5 years of experience in a hotel, hostel, guest house, etc.Extensive operational knowledge of hotel operationsOutstanding communication, interpersonal & time-management skillsFlexible to relocate anywhere in southern IndiaHigh attention to detail

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