Front Office Specialist
4 weeks ago
Job role: Front desk manager/executive/associate
Location: North India
Department: Hotel operations
Job experience: 1-3 years
Job brief
A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys hotel/hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.
Key responsibilities
- Understanding of the hospitality/hotel industry with extensive work experience
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
- Understanding hotel pre-launch phase, day to day operations, etc.
- Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
- Supervising various functions and human resources (blue/white collar)
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
- Handling & resolving escalations and grievances
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
- Coordinating with other departments within the company to help resolve issues
Qualifications
- Hospitality graduate/post-graduate or diploma in hospitality
- Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
- Flexible to relocate anywhere in northern India
- High attention to detail
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