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Customer Success Intern

3 months ago

Bengaluru, India NeuralGarage(VisualDub.ai) Full time

Job Title: Customer Success Intern

Company: NeuralGarage

Location: HSR Layout, Bangalore (Work from Office)

Duration: 3 months (with potential for conversion to a full-time role)


About NeuralGarage:

NeuralGarage is a Bangalore-based generative AI startup building core technology for the

Media and Entertainment industry. We are backed by prominent investors such as Exfinity

Ventures and Amit Patni and work with global clients like Amazon, Coca-Cola, HP, Publicis,

Ogilvy, and more.


The Role:

NeuralGarage is seeking dynamic and motivated individuals to join our team as Customer

Success Interns. As part of our Customer Success team, you will play a crucial role in

managing client queries during the Beta launch of our VisualDub SaaS platform. This

hands-on experience will expose you to the forefront of AI technology and the booming

Media and Entertainment sector.

Responsibilities:

● Client Communication: Effectively communicate with clients, understand their

needs, and provide timely responses to queries.

● Issue Resolution: Collaborate with internal teams to address and resolve client

issues promptly.

● Client Onboarding: Assist in the onboarding process for new clients on the

VisualDub platform.

● Feedback Collection: Gather and document client feedback for continuous

improvement of our services.

● Client Relations: Communicate regularly with clients to understand needs, address

questions, and ensure satisfaction.

● Account Management: Manage client accounts, ensure contract and payment

compliance, and help renew accounts.

● Marketing Assistance: Assist with content creation, email campaigns, social media,

and other marketing initiatives.

● Data Entry: Maintain accurate client records and input data into CRM and other

systems.

Requirements:

● Education: Ideally studying in the final year of a Tier-1 University, pursuing a degree

in management, marketing, business, or related fields.

● Communication Skills: Strong written and verbal communication skills.

● Proactive Attitude: Ability to take initiative and work independently.

● Team Player: Collaborative mindset to work seamlessly with the extended team.

● Technical Skills: Knowledge on CRM systems.

● Marketing Knowledge: Familiarity with marketing concepts like SEO, social media,

and email marketing.

● Experience: Content writing, campaign creation, and/or account management

experience is a plus.

Additional Details:

● Possibility of Conversion: Potential for conversion to a full-time role based on

performance during the internship.

● Stipend: ₹10,000 per month.

Interested candidates are invited to submit their resumes highlighting their relevant

experience and skills to Hameeda@neuralagarge.com


NeuralGarage is an equal-opportunity employer. We celebrate diversity and are committed

to creating an inclusive environment for all employees