Customer success intern

2 days ago


Bengaluru, India Wellness360 Full time
Company Overview: Wellness360
Wellness360 is a premier software-as-a-service (Saa S) platform focused on transforming employee wellness through innovative solutions tailored for healthcare providers, employers, and wellness organizations. Our mission is to empower companies to cultivate healthier work environments by offering comprehensive wellness programs that enhance employee engagement and reduce health risks. With a commitment to data-driven insights and customizable offerings, Wellness360 is dedicated to making a positive impact on workplace health.
Job Title: Customer Success Intern
Duration: 3 months
Type: Full-time
Shift: US Shift
Stipend: ₹20,000 - ₹30,000/month
Responsibilities
Account Management: Oversee workflows for existing accounts post-sale to ensure customer satisfaction and retention.
Onboarding Support: Assist in the onboarding process for new customers, ensuring they receive value from our services quickly.
Customer Engagement: Maintain regular communication with customers to address inquiries, provide updates, and gather feedback.
Issue Resolution: Proactively identify and resolve customer issues, facilitating smooth interactions between clients and internal teams.
Feedback Loop: Act as the voice of the customer by relaying insights and feedback to product development and sales teams to enhance service offerings.
Health Monitoring: Track customer health scores and engagement metrics to identify at-risk accounts and implement retention strategies.
Documentation Management: Maintain accurate records of customer interactions and support activities in the customer relationship management (CRM) system.
Content Creation: Contribute to the development of customer success resources, such as guides and FAQs, to improve user experience.
Required Skills
Education: Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.
Communication Skills: Exceptional verbal and written communication skills to effectively engage with customers.
Problem-Solving Ability: Strong analytical skills with the ability to identify issues and propose effective solutions.
Organizational Skills: Highly organized with attention to detail, capable of managing multiple accounts simultaneously.
Team Collaboration: Ability to work collaboratively across departments to ensure customer needs are met.
Technical Proficiency: Familiarity with CRM systems (e.g., Salesforce) and proficiency in Microsoft Office Suite.
Preferred Qualifications Previous experience in customer service or account management roles is advantageous.
Interest in Saa S products and a passion for enhancing customer experiences.
Ability to adapt quickly in a dynamic environment while maintaining a positive attitude.

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