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Sales Operations Coordinator

2 months ago

Gurugram, India Carry My Pet Full time

Role Definition: We are seeking a passionate and customer-focused individual to join our team as a Pet Relocation Sales and Operations Coordinator. This role offers the opportunity to combine sales responsibilities with operational duties, contributing to the growth and success of our business.


Responsibility Deliverable: The Pet Relocation Sales and Operations Coordinator will play a key role in driving sales and managing operational aspects of pet relocations. This position requires strong communication skills, attention to detail, and a genuine love for pets. You would be responsible for building relationships with clients, coordinating logistics, and ensuring the smooth execution of pet relocation services.


Tasks & Activities:



1. Sales Responsibilities:

  • Act as the primary point of contact for prospective clients interested in pet relocation services.
  • Conduct consultations with clients to understand their specific needs and provide tailored solutions for their pet relocation requirements.
  • Prepare and present customized quotes, proposals, and contracts to clients, ensuring accuracy and compliance with company policies.
  • Follow up with clients to answer questions, address concerns, and facilitate the sales process through to completion.
  • Collaborate with the sales team to develop and implement strategies to drive sales growth and achieve revenue targets.
  • Utilize CRM software to maintain client records, track sales activities, and monitor pipeline progress.


2. Operations Responsibilities:

  • Coordinate all aspects of pet relocations, including transportation, documentation, and compliance with international and domestic regulations.
  • Liaise with airlines, ground transportation providers, veterinary clinics, and government agencies to arrange pet travel logistics.
  • Ensure all necessary paperwork, permits, and health certificates are obtained and completed accurately and in a timely manner.
  • Communicate with clients to provide updates on their pet's relocation status and address any concerns or questions.
  • Monitor and track pet shipments to ensure on-time delivery and adherence to schedule.
  • Handle any issues or emergencies that may arise during pet relocations, providing timely resolution and excellent customer service.
  • Maintain accurate records of pet relocation activities, expenses, and client communications.