Telecom Order Specialist

4 weeks ago

Bengaluru, India Infosys BPM Full time

Job Description:

Qualification: Any Graduate

Exp: 5 Yrs to 8 Yrs

Location: Bangalore

NP: 30 Days


Responsible for the daily operational management of telecommunications including:

Principal Duties and Responsibilities:


  • Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.
  • Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
  • Managing and prioritizing assigned TDM and Ethernet savings projects
  • Project coordination of customer moves, adds, change, and disconnect orders;
  • Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.
  • Background in managing and ordering telco products.
  • You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.
  • Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.
  • Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation.
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.(Can target if candidate is from operational background-NO GCC)
  • Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRs
  • Build inventory records in our CRM utilizing CSRs.
  • Possess a high understanding of Telecom contracts.
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Supporting Internal and Offshore Provisioning on related orders specific to each project
  • Coordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects.


You should have:

  • Bachelor's degree in a related field of study.(ANY)
  • ServiceNow tool & processes knowledge(GOOD TO HAVE)
  • Relevant experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills.
  • Project management skills including planning, issue resolution, relationship maintenance, etc.
  • Strong people skills who work well with cross-functional teams
  • Strong verbal and written communication skills
  • Excellent time management and analytic skills
  • Must have advanced level skills in MS Office including Excel and CRM
  • Ability to work under pressure and to multi-task.
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered



If interested, please share your resume with below details to rashmi.s17@infosys.com

Name:

Email & Mobile Number:

Graduation:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with the shift:


Thanks & Regards

Rashmi M S

HR - Process Specialist

Infosys BPM Ltd

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