Senior Parts Order Analyst

4 weeks ago

Bengaluru, India Caterpillar Full time

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:
At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.


We are looking for a competent Order Management Specialist for our Aftermarket Parts distribution division. There is a high sense of urgency associated with this role with emphasis on timely and accurate solutions on dealer/customer problems. Challenges include developing and meeting expectations in delivering results, considering and recommending alternative courses of actions, making timely decisions and developing greater communication skills.

What You Will Do:

Job responsibilities might vary, but could include:

Accountable for managing high volume dealers.

Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.

Building rapport and communicating on a regular basis with the appropriate facility and process partner contacts on order status and details while developing an understanding of expectations for the business segment being supported.

Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.

Showcase proactive approach while dealing with critical orders.

This may require some flexibility in hours to accommodate dealer discussions.

Educate dealers/customers on the technology/process on need basis.

Provide analytical study on the dealer/customer orders and suggest solutions beneficial to customers and organization.

Coach, develop and onboard juniors as needed.

Order Management Goals but are not limited to:

Improve service fill for Dealer/Customer orders.

Accountable for timeliness and quality of delivery on dealer/customer problems

Initiative and possibly other aspects with respect to engaging help to identify solutions.

Cross functional support.

Others as determined with supervisor.

What You Have:

Bachelor degree / Diploma (3 years) with equivalent experience.

Minimum seven years of job-related experience in supply chain domain.

Demonstrated ability to work independently and to communicate effectively across diverse cultures and background.

Ability to handle dealer concerns and complaints effectively and negotiate best solution among many parties involved.

Should be a team player with strong analytical and problem-solving skills.

Self-starter with excellent time management, organization and prioritization skills.

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