Guest Relations Specialist

3 days ago

Noida, India Trehan IRIS Full time

We are seeking a dynamic and personable Guest Relationship Executive (GRE) to join our real estate team in Noida. The GRE will be the first point of contact for clients and visitors, ensuring a professional, engaging, and smooth experience while representing the company’s brand image.


Job Description – Guest Relationship Executive (GRE)

Guest Relationship Executive (GRE)

Experience: 1–4 Years (Real Estate / Hospitality / Customer Service preferred)

Location: Noida

Industry: Real Estate / Property Development


Key Responsibilities

  • Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.
  • Handle front desk operations including walk-in inquiries, calls, and appointment scheduling.
  • Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups.
  • Provide project-related information to visitors and guide them to the concerned department.
  • Coordinate with internal teams to ensure a seamless client experience.
  • Manage client feedback, queries, and escalate issues to ensure quick resolution.
  • Maintain records of client visits, inquiries, and interactions for reporting purposes.
  • Support in organizing site visits, events, and promotional activities.

Required Skills & Competencies

  • Excellent communication and interpersonal skills (English & Hindi).
  • Pleasant personality, confident, and customer service oriented.
  • Ability to handle client interactions with professionalism and empathy.
  • Basic knowledge of MS Office (Word, Excel, Outlook).
  • Experience in real estate, hospitality, aviation, or front desk roles preferred.
  • Strong organizational and coordination abilities.

Qualifications

  • Graduate in Hospitality, Business Administration, or any discipline.
  • Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage.

What We Offer

  • Opportunity to work with a leading real estate brand.
  • Exposure to client-facing and customer relationship management roles.
  • Growth-oriented work culture with professional training and mentoring.
  • Attractive salary and incentives.

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