Customer Service Representative
2 months ago
LEAD ANALYST (Telecalling)
📢 We have an exciting opportunity for Lead Analyst (Telecalling) at our rapidly growing company If you are a highly motivated individual with excellent communication skills, this could be your perfect role. Apply now to start your career with D'LIFE today
Qualification: Any graduate with good communication skills in English, Malayalam & Hindi / Kannada.
Experience: Freshers or experienced can apply.
Job Location: Kochi
Key Responsibilities:
- Handle customer inquiries and concerns via phone, email, and WhatsApp.
- Provide accurate, valid, and complete information by using the right methods
- Manage incoming & outgoing calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- (Attractive Salary + Incentives)
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