Customer Service Representative

2 months ago


Kochi, India DLIFE Home Interiors Full time

LEAD ANALYST (Telecalling)


📢 We have an exciting opportunity for Lead Analyst (Telecalling) at our rapidly growing company If you are a highly motivated individual with excellent communication skills, this could be your perfect role. Apply now to start your career with D'LIFE today


Qualification: Any graduate with good communication skills in English, Malayalam & Hindi / Kannada.


Experience: Freshers or experienced can apply.


Job Location: Kochi


Key Responsibilities:


  • Handle customer inquiries and concerns via phone, email, and WhatsApp.
  • Provide accurate, valid, and complete information by using the right methods
  • Manage incoming & outgoing calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.


  • (Attractive Salary + Incentives)


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