Customer Service Representative

1 month ago


kochi, India Envertiz Consultancy Full time

Envertiz Consultancy is an International recruitment firm based in Kochi, Kerala. We are seeking a motivated and enthusiastic Tele calling Associates to join our dynamic team. As a Tele Calling Associate, you will be responsible for engaging with potential customers, providing information about our products/services, and generating leads. Your goal will be to build rapport and trust with customers, helping to drive sales and contribute to our overall growth.

Key Responsibilities:

- Make outbound calls to potential customers to promote our products/services.
- Provide accurate information to customers and answer their queries.
- Maintain detailed records of conversations and customer interactions in system.
- Follow up on leads generated from marketing campaigns.
- Collaborate with the sales team to achieve individual and team targets.
- Assist in resolving customer complaints and providing effective solutions.
- Conduct market research to identify new leads and opportunities.

Qualifications:

- High school diploma or equivalent; additional education in sales or marketing is a plus.
- Proven experience in tele calling, sales, or customer service is preferred.
- Excellent communication skills (verbal and written) and a friendly demeanor.
- Ability to handle rejection and maintain a positive attitude.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and positive work environment.
- Private medical insurance cover
- Flexible Work schedules
- Flexible Leave
- Opportunities for professional development
- Company Sponsored events
- Team building activities
- Company Lunch & Free Snacks
- Discounted staff accommodation



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