Technical Support Engineer

1 week ago

Pune, India TraceLink Full time

Technical Support Engineer - Korean Language Expert


As part of our Support and Service organization, the Support Engineer is critical to help assure the overall success and satisfaction of customers in implementing and utilizing solutions in the TraceLink Life Sciences Cloud. This role requires a combination of problem solving, technical and interpersonal skills to be successful. The target candidate will have experience working with web applications, UNIX, and scripting languages, as well as troubleshooting and solving customer issues.


Responsibilities

  • Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
  • Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
  • Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.


Qualifications

  • Experience supporting proprietary enterprise level software applications
  • Korean language skills (written/verbal) are mandatory.
  • Customer-friendly communication and attitude
  • Fluent in English for written and verbal communications
  • Strong analytical skills and attention to detail
  • Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets
  • BS in Computer Science or similar information technology degree
  • 3-5 years working experience in a technical support and troubleshooting role
  • Ability to read, parse and manipulate various technical formats including XML, EDI and CSV
  • Working knowledge of B2B technologies including AS2, SFTP and Web Services
  • Background writing in a scripting language a plus
  • Experience with supply chain software and knowledge of pharmaceutical industry preferred
  • Should be available to work daytime, evening, and/or overnight shifts to accommodate Americas, EMEA, and India/APAC time zones.
  • As part of team rotation, will be on call Monday to Sunday

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Mphasis Full time

    Job DescriptionRole: L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills:  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India KNOREX Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to Simplify...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Knorex Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...

  • Technical Support Engineer

    1 month ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India KNOREX Full time

    About Knorex Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Aera Technology Full time

    Apply for Aera Technology Technical Support Engineer, Career Progress Consultants in Pune for 2 - 4 Year of Experience on

  • Technical Support Engineer

    2 months ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    2 months ago

    pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Structures Job Details Ansys, Career Progress Consultants in Pune for 2 - 5 Year of Experience on

  • Technical Support Engineer

    2 months ago

    Pune, Maharashtra, India ansysco anand Full time

    Apply for Technical Support Engineer Electric Machine, Power Electronics, Python, Career Progress Consultants in Pune for 1 - 4 Year of Experience on

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Ansys Full time

    Requisition #: 13975 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Fluids Content Development Job Details Ansys, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teamsResponsibilities:Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing system,...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing...

  • Technical Support Engineer

    1 month ago

    Pune, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing...

  • Technical Support Engineer

    1 month ago

    pune, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including...

  • Technical Support Engineer

    1 month ago

    Pune, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...

  • Technical Support Engineer

    3 weeks ago

    pune, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a...