Sr. Fleet Operations Manager

4 weeks ago

Mumbai, India Moove Full time

About Moove


Moove is on a mission to make the world more productive and successful by redefining

access to auto finance and vehicle ownership. Our starting point is a technology-enabled

lending model to radically transform the availability of auto finance and vehicles for ondemand mobility marketplaces. By doing so, Moove is creating sustainable jobs for

entrepreneurs in the mobility sector.


About the Role


As a Sr. Manager-Operations at Moove.io, you will be at the forefront of managing and

expanding our urban mobility operations within your assigned city. You will oversee a

wide range of responsibilities, including fleet operations, driver management, customer

support, and partnerships with local stakeholders. Your role will involve optimizing the

efficiency and reliability of our transportation services, ensuring exceptional customer

experiences, and driving sustainable growth in your city. Join us in revolutionizing urban

mobility and shaping the future of transportation in your community.


What you’ll be doing


● Set-up, Lead, and Scale Moove's business operations in your city.

● Manage and Coach the Operations Team Leads.

● Craft and achieve business goals with regards to operational excellence,

profitability, and Driver experience.

● Work closely with the Head of Operations to drive projects and resolve any

operational issues.

● Manage City Operations Metrics Dashboard and ensure that the business and

operational metrics are healthy at all times

● Lead daily stand-ups to review City Ops data and plan the next course of action

● Lead the charge on ensuring timely and full collection of all driver receivables

● Facilitate timely on-boarding of vehicles and support vehicle supply activities.

● Support in-country initiatives to promote Driver Safety and Driver Diversity.

● Lead deployment and quality of supply chain (i.e. Moove Driver-partners)

● Collaborate with marketing teams to initiate creative local strategies and user

growth campaigns

● Work with Central Ops and other city managers to help scale our other cities

through developing and sharing best practices

● Lead local regulatory concerns with our Policy, Legal, and Communications teams.

What you will need for this position

● Successful candidates will bring a dynamic combination of IQ and EQ and an

ability to think strategically and execute tactically.

● A keen sense of responsibility, initiative, and an ability to inspire. You should feel

comfortable working autonomously and in a team environment.

● A minimum of 8 years of experience, but we will consider candidates with less

experience if they meet our other requirements

● Operational experience is a plus; knowledge of the automotive industry is not

required but is a plus.

● Excellent communication, organisation, and project management skills

● Balance attention to detail with swift execution - we need to do things quickly, and

we need to do them well. Balancing those can be challenging, and this should be a

strength of yours

● Ability to prioritise important and urgent activities

● Excellent organisational skills and attention to detail.

● Excellent time management skills with a proven ability to meet deadlines.

● Strong analytical and problem-solving skills.

● Excellent verbal and written communication skills.

● MBA will be a preferred, but not a mandatory requirement

● Growth mindset to scale up products and new geographies

● Ability to fuse business, strategy, finance, and legal concepts to lead complex,

multi-faceted deals.


Key Metrics


● Monthly P&L output - Actuals vs Targets

● Monthly Rental collection - Actuals vs Targets

● Fleet Utilisation % of the fleet - Actuals vs Targets

● City Driver Partner satisfaction score

● Fleet Safety

● Overall expenses - Actuals vs Targets

● Overall Fleet Growth and Top Line Growth

● New product launch and execution

● Team Morale & Attrition %

● Team Diversity

● Advertising execution of campaigns


About the team


Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh

often, and are looking for like-minded people to join us in our mission to disrupt vehicle

ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company’s approved Employment Equity Plan and Targets will be considered as part

of the recruitment process. As an Equal Opportunities employer, we welcome people

from all backgrounds who seek the opportunity to help build a future where everyone

and everything can move independently.


Pre-hiring Notice: Moove relies on the accuracy of the information contained in

employment applications, as well as the accuracy of other data presented throughout the

hiring process and during employment. Any misrepresentations, falsifications, or material

omissions in any information or data provided by an applicant may result in the applicant

being excluded from further consideration for employment or if an individual has already

been hired, termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate on

the basis of gender, race, sexual orientation, marital status, religion, political affiliation or

any other protected characteristic.

Moove’s Vision: Moove is a mobility asset finance company and is Uber's preferred fleet

partner. Our Vision is to democratise vehicle ownership and empower mobility

entrepreneurs worldwide.

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