Area Service Manager

1 day ago


Ernakulam, India TTK Prestige Ltd Full time
  • Position Title –Area Service Manager
  • Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam)
  • Total Experience - 8 to 14 Years
  • Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)
  • Reporting to Regional Service Manager
  • Direct Reporting - Yes (Approx-10 to 12 On Roll & Off Roll employees)
  • Languages Known- English, Malayalam (Compulsory)
  • Industry- Consumer Durable /FMCD (Preferably from small appliances)


Key Responsibilities:-

  • ASC Monthly warranty payment monitoring and submission to HO & Commercial.
  • Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
  • Management of customer issues and provide timely responses to customer feedback.
  • Ability to work with multiple stakeholders and Third parties.
  • Strong analytical and problem-solving abilities.
  • Direct Interaction with customers.
  • Manpower availability as per workload and allocation the resources for an effective service delivery.
  • Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
  • Proactively monitor and maintain optimum inventory level and distribution of spare parts.
  • Improve service channel staff’s technical & and customer handling skills through continuous education.


Competencies:-

  • Critical thinking and problem-solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility, and presentation skills.
  • Collaboration and team leadership abilities
  • Effective time management skills


Remarks-

A) Looking for a stable candidate (Frequent Job Changes will not be considered)

B) Looking for candidates from Ernakulam or ready to relocate to Ernakulam

C) Team Handling experience is a must

D) Exposure to handling Authorized Service Center is compulsory

E) Exposure to handling high volume is compulsory

F) Working knowledge of Excel and SAP is an added advantage



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