Branch Service In-charge

5 months ago

Ernakulam, India KCM APPLIANCES PVT.LTD - Impex Full time

Response to consumers/customers within one hour of complaint registration.
- For Indoor Consumers / Dealers, ensure to issue the service receipt through ERP and get the signature by the customer on the customer copy and keep the TechZone Copy at TechZone. In case of power / computer failure, Manual job sheet can be issued which is to be updated in ERP Service receipt whenever the power is back / computer is fixed.
- Attend Landline and Mobile calls and address the complaints / enquiries within 5 rings.
- Assigning calls to technicians on rotation basis of long distance (upcountry) and short distance (local) throughout all workdays that are based on technician availability and spare availability. Post the assigned calls list in the SE WhatsApp group and track the call status.
- Loan spare to Service Engineers based on the complaint and update the loan details in ERP and issue loan book sheet to Service Engineers and get it signed by SEs and BSI.
- Check BOM list for spare part number confirmation.
- Refer Service Guidelines in order to provide impeccable service delivery to consumer.
- Monitor open complaint status and update ERP service logs with Job sheet number and edit the product details (Serial Number, Model, DOP, Batch) as actual and put proper remarks and pending reason in service log.
- Open Call Remarks to be updated with Remarks and Action Plans and reviewed with Service Engineers and Area Service Coordinators between 10 30 am and 11 30 am.
- Yesterday’s registered calls to be reviewed today with BSI and ASCs to deliver 0 to1 day 90% TAT.
- The updated Remarks and Action Plans of open call reports to be sent to Area Service Coordinators by 12 noon every day.
- Fill up the Job sheet for every case and keep the TechZone copy at TechZone, issue consumer copy to consumer and send Head Office Copy to Head Office on time and submit the same to superiors on demand.
- Return the completed Job sheets to Stock Point.
- Select proper failure codes and put exact remarks regarding the complaint and service done for complaint resolution while closing the cases in ERP.
- Select the closing type as follows:

- Service Only: Product’s complaint is resolved without using spares like software update, Settings adjust, cleaning product / spares, Fix loose contacts etc.
- Spare parts replaced: Product’s complaint is resolved by replacing the defective spare with a new one.
- Dry Corrected: Rectified the dry solders of the PCBs. The area of rectification should be specified in remarks after image verification. The images to be kept separately and to be submitted on demand.
- Demo given: Product features demonstration during Installation for Installation applicable products. It should not be accounted as Service Calls.
- TechZone Replacement: The product is replaced with new one after tagging. The new and defective products are delivered through TZ.
- Trade replacement: The product is replaced with new one after tagging. The new and defective products are delivered through dealer / distributor.

**NB : Another locations**
- **Thriprayar - Thrissur**:

- **Kannur**:

- **Aluva - Ernakulam**:

- **Alappuzha**

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Application Question(s):

- Are you finished B Tech Electronics / Diploma in electronics ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Service Home appliance: 2 years (preferred)
- Branch Service In Charge: 2 years (preferred)
- Home appliance: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9072612607

  • Branch in Charge

    5 months ago

    Ernakulam, India Sabari Distribution Pvt Ltd Full time

    **Branch Manager (Distribution)** Location : Tripoonithura Salary : 20000-23000 Graduate with Shop In charge Experience Immediate Joiner **KEY SKILLS : Logistics, Warehouse Management, Petty cash Management, Team Handling** **Preferring location : Kakkanad, Tripoonithura,Vaikom, Aroor,Vyttila.** **Salary**: ₹20,000.00 - ₹23,000.00 per...

  • Branch in Charge

    5 months ago

    Ernakulam, India Sabari Distribution Pvt Ltd Full time

    **Branch In Charge (Distribution)** Location : Ernakulam B.Com **10 + years Experience in Distribution Industry as In Charge /Team Leader** Logistics and Accounts Experience will be added as advantage Immediate Joiner Salary : As per the Industry Standards **Salary**: ₹20,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident...

  • Branch in Charge

    5 months ago

    Ernakulam, India Quilon Abroad Educational Consultancy Full time

    Looking fair and gentle - vaccancies available at our kottarakara, eranakulam, trivandrum branches - min qualification degree - age 20- 30 - females only - should active in social media platforms - Ready to do Telecalling also - not Target oriented **Salary**: ₹7,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Branch in Charge

    5 months ago

    Ernakulam, India Quilon Abroad Educational Consultancy Full time

    Looking fair and gentle - vaccancies available at our kottarakara, eranakulam, trivandrum branches - min qualification degree - age 20- 30 - females only - should active in social media platforms - Ready to do Telecalling also - not Target oriented **Salary**: ₹7,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Branch in Charge

    6 months ago

    Ernakulam, India Muthoottu Mini financiers Ltd Full time

    **Responsibilities and Duties**: - Business development of the branch. - Business promotion activities with the RE from the field sales. - Co-ordinating branch operations with the instructions from the Cluster Manager. - Monitoring the activities of the RE so as to increase the sales & meet the monthly targets. - Monitoring the attendance & punching details...

  • Branch Relationship Executive

    5 months ago

    Ernakulam, India mihy service Full time

    Designation : Branch relationship Executive Location : Ernakulam Gender : M/F Qualification : Any Degree - or 3 yr diploma passed Experience : Fresher / Experienced Salary : 15 k - 25 k + ESI, PF, Incentive Willing to travel Branches (25 km radius ) Working Time : 9.30 am - 6.30 pm **Salary**: ₹25,000.00 per month **Benefits**: - Provident...

  • Branch Executive

    3 weeks ago

    Ernakulam, India GEO VPL Finance Pvt Ltd Full time

    Company OverviewGEO VPL Finance Pvt Ltd is a renowned Non-Banking Financial Company that serves millions to build a better life. With over 60 branches across Kerala and Tamil Nadu, we have a strong customer base of around 100,000. Our services include Gold Loan, Online Gold Loan, Foreign Currency Exchange, and Money Transfer.Job OverviewWe are seeking a...

  • Branch Executive or Customer Service Executive

    6 months ago

    Ernakulam, India KLM Axiva Finvest Ltd. Full time

    We are in the lookout for active and energetic personnel having minimum 6 months’ experience in NBFC/banking or any other similar financial Institutions. **Position: Branch Executive/Customer Service Executive** **Openings at: Kalamasserry, Pukkattupady, Edappally, MG Road, Arakkunnam, Vazhakkala, Tripunithura, Vennala, Thevara, Karukapally, Ponekkara,...

  • Branch Manager

    3 weeks ago

    Ernakulam, India RELIANT CREDITS INDIA LIMITED Full time

    The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch. ResponsibilitiesMaintain financial...

  • Gas Stove Service Technician

    5 months ago

    Ernakulam, India Js gas stove service Full time

    Urgent vacancy/hiring urgent Technicians and managers - GAS STOVE SERVICE CENTER - NEED GAS STOVE SERVICE TECHNICIANS - NOT NEED ANY EXPERIENCES - ATTRACTIVE SALARY + INCENTIVE+ TA. - FREE ACCOMMODATION - TWO WHEELER MUST - KITCHEN FACILITIES AVAILABLE We will do gas stove services and gas pipeline works all over Ernakulam. Need technicians and managers...

  • Branch Relationship Executive

    5 months ago

    Ernakulam, India Cii model career center kochi Full time

    Certainly, here's the job description without any bold formatting: **Job Title: Branch Relationship Executive** **Company: CII MCC** **Location: Ernakulam** **Job Type**: Full-Time **About Us**: Cii Mcc is a dynamic and customer-centric organization committed to providing the best financial services in the industry. We are seeking a highly motivated...

  • Lab in Charge

    5 months ago

    Ernakulam, India Saroj Diagnostics Laboratory Full time

    Would you like to be a part of an organization that is devoted to excellence in quality and uncompromising integrity in its service? If yes, read on. In our fervor to realize our vision, we are looking for talented, experienced professionals who have a taste for excellence and who never want to stop learning. As a multi disciplinary scientific organization,...

  • Automotive Service Advisor

    5 months ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    1. Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. 2. Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). 3. Provide clear cost estimates and keep customers informed of work progress. 4....

  • Branch Executive

    6 months ago

    Ernakulam, India hr milhy Full time

    May I Help You Consulting Service Designation: Branch Officer Location: Eranakulam Gender: Male/ Female Qualification: Any Degree pass Experience: Freshers/ Experienced **Salary**: 12000-22000+Esi+Pf+Incentives **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹22,000.00 per month **Benefits**: - Health insurance - Provident...

  • Automobile Service Advisor

    6 months ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work progress. - Monitor the...

  • Service Advisor

    6 months ago

    Ernakulam, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Provide clear cost estimates and keep customers informed of work progress. - Monitor the work progress and keep customers informed of changes in cost and completion times. - Ensure clear and...

  • Branch Executive

    5 months ago

    Ernakulam, India Muthoottu Mini Financiers Ltd Full time

    **Jobs & Responsiblities** - Business growth and achieving all allotted targets are essential goals. Work with passion, dedication and team spirit to make work enjoyable. - Actively participate in all campaigns, events, and promotional activities. - Engage in daily door-to-door marketing activities in collaboration with BM/ABM/RO to enhance visibility and...

  • Automotive Service Advisor

    6 months ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Provide clear cost estimates and keep customers informed of work progress. - Monitor the work progress and keep customers informed of changes in cost and completion times. - Ensure clear and...

  • Service Advisor

    6 months ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work progress. - Monitor the...

  • Service Advisor Trainee

    5 months ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work progress. - Monitor the...