Automobile Service Advisor
7 months ago
Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of changes in cost and completion times.
- Ensure clear and precise service invoices that shows parts, labour and lubricant charges.
- Promote Value Added Services to Customers.
- Plan and act as per monthly tagets for the workshops.
- Take all necessary actions to resolve customer complaints as per promised time.
- Ensure all customer vehicles are clean and ready according to the promised delivery time. 10 Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction.
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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