Customer Service Manager

1 week ago


Gurugram, India Findoc Full time

Responsibilities:


  • Primary responsibility to for ensuring and influencing the vendor/team to deliver a premier customer experience for all customer contacts and meet all KPIs.
  • Will ensure delivery of exceptional customer service, resolve escalated issues and provide guidance and support to team .. U will manage both inbound and outbound set up


Requirements

  • Should be from financial services preferably NBFC set up..
  • Should have understanding of customer support and service skills
  • Excellent communication and interpersonal skills
  • Ability to build and maintain positive customer relationships.
  • Strong problem solving and decision-making skills.
  • Grievance handling skills
  • Should have exposure to drive an outsourced service support through emails, tele calls, whats app etc.
  • Should have exposure to technology initiatives in contact centre industry ir bots, chats, ivr, AI etc.
  • Should have 4-7 yrs experience in executing including team handling for customer service management in financial services.
  • Should understand lending business.
  • Graduate in any discipline.


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Fresher and experience both can apply International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, Haryana, India Cubnet Service Full time

    **Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 25k-30k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...


  • Gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...


  • Gurugram, Haryana, India ManpowerGroup Service Pvt Ltd Full time

    Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are metLiaison with stake holders for the deviations, Service NosAnalyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training...


  • gurugram, India Findoc Full time

    Responsibilities: Primary responsibility to for ensuring and influencing the vendor/team to deliver a premier customer experience for all customer contacts and meet all KPIs. Will ensure delivery of exceptional customer service, resolve escalated issues and provide guidance and support to team .. U will manage both inbound and outbound set up ...


  • Gurugram, India Findoc Full time

    Responsibilities:Primary responsibility to for ensuring and influencing the vendor/team to deliver a premier customer experience for all customer contacts and meet all KPIs. Will ensure delivery of exceptional customer service, resolve escalated issues and provide guidance and support to team .. U will manage both inbound and outbound set...


  • gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all...


  • Gurugram, India Orange Business Services Full time

    about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal...


  • Gurugram, India HSBC Full time

    Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...


  • gurugram, India HSBC Full time

    Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

  • Customer Service

    1 day ago


    gurugram, India GoodVibes Placement Services Full time

    Company Overview GoodVibes Placement Services is a recruitment & outsourcing firm in Indore since 2019. Specializes in executive search and recruitment for senior, middle, and junior management levels. Mission to reduce unemployment in India and ensure client satisfaction through quality service. Job Overview Customer Service role in Gurgaon with GoodVibes...

  • Customer Service

    7 days ago


    Gurugram, India TechFun consultant Full time

    Company OverviewWelcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you...


  • gurugram, India RGF Professional Recruitment Full time

    Job Description Hi We have job opportunity for Japanese MNC ,kindly go through the below mentioned details and revert back with your updated resume if interested. Position : SMT Service EngineerExperience : 4-8 YearsLocation-Gurgaon (Close to MG road metro station) Job Description:-•Customer Service support for India customer accounts /...

  • Assistant Manager

    2 months ago


    Gurugram, India IndiGo Full time

    Mandatory requirement Specialist – Managing: DCS systems /Visa & Documentation/Code shareInternational airport operations experience - customer service (Terminal)Design and deliver Training (18 days a month with extensive travel travel)Understands world tracer and baggage management (Arrivals - International) Stretched goals/ excellent written and oral...

  • Assistant Manager

    3 weeks ago


    gurugram, India IndiGo Full time

    Mandatory requirement  Specialist – Managing: DCS systems /Visa & Documentation/Code share International airport operations experience - customer service (Terminal) Design and deliver Training (18 days a month with extensive travel travel) Understands world tracer and baggage management (Arrivals - International)  Stretched goals/ excellent written and...

  • Assistant Manager

    3 weeks ago


    Gurugram, India IndiGo Full time

    Mandatory requirement Specialist – Managing: DCS systems /Visa & Documentation/Code shareInternational airport operations experience - customer service (Terminal)Design and deliver Training (18 days a month with extensive travel travel)Understands world tracer and baggage management (Arrivals - International) Stretched goals/ excellent written and oral...