Technical Support Engineer

1 week ago


Chennai, India PayTabs Global Full time

Role Description


Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan on the side projects aimed to enhance and raise the technical awareness of our existing and potential merchants. Additionally, the role involves assisting in the product awareness journey, managing assigned internal roles, completing side projects to enhance integration experience, product awareness, or merchant onboarding journey, and engaging in activities/processes to enhance the work environment for other teams.


Responsibilities

  1. Maintain merchant / partner technical solution articles & guides.
  2. Report, track/follow up and escalate recurring technical issues.
  3. Coordinate with merchants to provide appropriate feedback on issues.
  4. Perform necessary tests on merchant websites or plugins to ensure proper functioning.
  5. Monitors, plans and assigned shifts and helps the Integration Support Engineers in multiple locations.
  6. Assist in the product awareness journey and identify needs.
  7. Manage the assigned internal roles for the team given by the line manager.
  8. Finish any side project given by the line manager related to enhancing the integration experience, product awareness, or merchant onboarding journey.
  9. Engage in activities/processes initiated by the line manager to enhance the work environment for other teams.
  10. Adhere to team values and routines and perform any tasks and duties as assigned by the line manager.


Skills and Competencies

  1. Software Development experience preferably in PHP and Java
  2. Strong understanding of web-based applications and technologies
  3. Good knowledge of e-commerce platforms – Magento, Open Cart, WooCommerce etc
  4. Proficient in using issue tracking tools like FreshDesk, Redmine, etc
  5. Proficient in using version control systems like Git, SVN etc
  6. Excellent oral and written communication skill.
  7. Prior experience working in distributed teams, that operate 24 x 7 x 365
  8. Passion to deal with customers
  9. Comfortable working remotely with minimal supervision
  10. Objective driven with strong work values to finish the daily work assigned


Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 2+ years' of technical support experience preferably in Fintech.



  • Chennai, India Gloposnet Systems Private Limited Full time

    Company OverviewGloposnet Systems Private Limited, headquartered in London, is a leading company specializing in advanced EPOS systems designed for fast, reliable checkouts and business growth. Gloposnet allows businesses to manage from anywhere with real-time notifications and powerful integrations, including automated cash management, cigarette dispensing,...


  • Chennai, India HappyFox Full time

    We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...


  • Chennai, Tamil Nadu, India Movate Technologies Full time

    Job DescriptionRole - Consumer/Technical Support Services for Small Office Home Office SegmentOur team at Movate Technologies is seeking a highly skilled Technical Support Engineer to provide exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality first-line support to consumers/end usersManage customer...


  • Chennai, Tamil Nadu, India Yubi Group Full time

    Job DescriptionWe are seeking a highly skilled and motivated Desktop Support Engineer to join our IT team at Yubi Group.The ideal candidate will possess a strong understanding of hardware and software troubleshooting, excellent customer service skills, and the ability to work independently in a fast-paced environment.The Desktop Support Engineer will be...


  • Chennai, Tamil Nadu, India HappyFox Full time

    We are seeking a Senior Support Specialist to work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Key Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...


  • Chennai, Tamil Nadu, India Movate Full time

    Hiring for International Voice/Chat Process - Technical/Customer SupportGreetings from Movate TechnologiesWe are seeking a skilled Technical Support Engineer to join our team for international voice and chat support.Job Requirements1-6 years of experience in international voice and chat supportResponsibilities1. Handling customer inquiries and resolving...


  • Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...


  • Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...


  • Chennai, India PayTabs Global Full time

    Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team...


  • Chennai, India Enlighted Energy Systems Pvt Ltd Full time

    Company: Imagine a company that combines the dynamic energy of a start-up and the backing of Siemens, a global powerhouse. A company where ideas, passion, and ingenuity are valued - and - vital to solve the next generation of smart building challenges and help customers achieve net carbon zero goals.Enlighted is human-centered proptech company that creates...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    About the RoleWe are seeking a highly motivated Diploma Fresher Mechanical Engineer to join our team at Industrial Support Services.The successful candidate will have strong knowledge of mechanical engineering principles and practices, as well as excellent problem-solving skills.


  • Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...


  • Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...


  • Chennai, India PayTabs Global Full time

    Role DescriptionSupports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team plan...


  • Chennai, India PayTabs Global Full time

    Role Description Supports existing and potential merchants and partners by helping them troubleshoot their issues and by providing helpful information, answering questions, resolving inquiries and complaints; following through timely responses, and resolutions in accordance with the agreed service level agreement (SLA). This along with following the team...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Role OverviewThe Kindle Team is seeking a highly skilled and experienced Technical Support Manager to join their team. As a Technical Support Manager, you will be responsible for leading a team of support engineers and providing technical support to customers.ResponsibilitiesLead a team of support engineers and provide technical guidance and support.Develop...


  • Chennai, Tamil Nadu, India Gigamon Full time

    Job Summary We are seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to Gigamon end users and partners. This role is based in Chennai and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Key ResponsibilitiesManage support...


  • Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate. Looking for candidates with excellent communication skill for technical support or Customer support role.Interested candidates can drop your resume...


  • Chennai, India Movate Full time

    Hello Folks, We are hiring for technical support / Customer support in Movate - Formerly CSS Corp pvt ltd. We have shortlisted your profile from Naukri for technical support / customer support role with Movate. Looking for candidates with excellent communication skill for technical support or Customer support role.Interested candidates can drop your resume...

  • Technical Support

    3 months ago


    Chennai, India Sisco Jobs Full time

    Job Title: Technical SupportDental EquipmentLocation: Pan India(Travel Required)Salary: Up to35000 Net per monthExperience:Minimum 2 5 years ofexperienceQualification:GraduateJobResponsibilities:Performthe installation of dental chairs and related equipment at variousdental clinics andhospitals.Handle theregular maintenance and servicing of dental chairs to...