Customer Success Manager

4 weeks ago

Gurugram, India Loop Subscriptions Full time

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. 


KRAs -


  1. Work with our existing merchants on their problems (own NPS) and help them use the products in best possible way and grow their subscription business (subscription business growth)
  2. To achieve this, they would do analysis on their business and recommend insights on what could be done to improve the business. Should be good with numbers - excel is must / SQL or R preferable.
  3. Basis above, articulate solid POA and work with merchants + internal teams wherever applicable in executing this. Good communication / articulation.
  4. To achieve above plan, they would have need to be a good stakeholder management so past experience in this would be helpful. Our product is evolving at rapid pace + we are uncovering so many new insights so they must have structured way of operating + handle multiple things simultaneously.
  5. By executing above plan, they would have figured out some insights on the product so they work with closely with the product team to improve the product. They will work with out content and marketing team to write strong case studies.
  6. They work with merchants to get more referrals (own new ARR).


Work-experience in SaaS would be helpful. Minimum 3 years experience. If you know anyone who fits the bill - please speak with them and connect us.

This person will be working in the US timezone.

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    3 weeks ago

    gurugram, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Pidge Full time

    Profile :Customer Success Manager Exp: 4-6 years About the Role:  We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India Pidge Full time

    Profile :Customer Success ManagerExp: 4-6 yearsAbout the Role: We are seeking a highly skilled and motivated Senior Manager, Customer Success to join our dynamic team at Pidge. As a Senior Manager, you will play a pivotal role in ensuring the success and satisfaction of our customers. You will lead a team of Customer Success Managers, driving the...

  • Manager- Customer Success

    5 months ago

    Gurugram, India Builder.ai Full time

    About We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. was voted as one of 2023’s ‘Most...

  • Customer Success Manager

    1 month ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    1 month ago

    gurugram, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    1 month ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    1 month ago

    Gurugram, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    1 month ago

    gurugram, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India BayOne Solutions Full time

    Work Timezone: North America Shift (to work in PST) Europe Shift (to work in 2pm-11pm IST) India Shift (9-5pm IST) Skills Required: Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba 1. Communication and interpersonal skills 2. Problem-solving and analytical...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India BayOne Solutions Full time

    Work Timezone:North America Shift (to work in PST)Europe Shift (to work in 2pm-11pm IST)India Shift (9-5pm IST)Skills Required:Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba1. Communication and interpersonal skills2. Problem-solving and analytical thinking3....

  • Customer Success Manager

    2 months ago

    Gurugram, India AideWiser SolTek Full time

    Role - Customer Success ManagerExperience - 1 to 10 YearsLocation - Gurgaon (onsite)RequirementsBachelor's degree in business, marketing, or a related field.1+ years of experience in customer success or account managementExperience with the SaaS industry is a mustStrong communication and interpersonal skills.Ability to build strong relationships with...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India BayOne Solutions Full time

    What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates...

  • Customer Success Manager

    4 weeks ago

    Gurugram, India BayOne Solutions Full time

    What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types of customer problems. Can translate customer requirements and issues into action plans. A CSM is regarded as an advisor to the customer and can work in a crisis situation. Mentors team members. Demonstrates a...

  • Customer Success Manager

    5 months ago

    Gurugram, India PepsiCo Full time

    Overview We are PepsiCo PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales. PepsiCo's products are sold...

  • Customer Success Manager

    2 months ago

    gurugram, India HSV Digital Full time

    Role Overview:   This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...

  • Customer Success Manager

    3 months ago

    Gurugram, India HSV Digital Full time

    Role Overview:   This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...

  • Customer Success Manager

    3 months ago

    Gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...

  • Customer Success Manager

    3 months ago

    Gurugram, India HSV Digital Full time

    Role Overview: This is a full-time remote role that sits at the intersection of Account Management and Program Management. As a Customer Success Manager, you will be instrumental in orchestrating and overseeing B2B marketing programs, ensuring seamless execution, client satisfaction, and successful delivery of digital marketing solutions. You will...