Store Manager

2 weeks ago

Mysore, India Ample Full time

We are looking for a Store Manager based out of Mysore for our Apple (imagine) store


About Ample


With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.


A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour, and ASICS. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers.

In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.


Key Role Responsibilities


Sales & Profitability:

  • Develop and execute strategies to achieve sales targets, increase profitability, and drive customer acquisition.
  • Analyze sales data, market trends, and customer behavior to optimize store performance.
  • Identify opportunities to grow revenue through upselling, cross-selling, and promotional campaigns.


Team Leadership:

  • Recruit, train, and mentor a high-performing sales team to deliver exceptional customer service.
  • Set individual and team goals, monitor performance, and provide regular feedback.
  • Lead by example, fostering a positive and motivated work environment.


Customer Experience:

  • Ensure that every customer receives a personalized and luxury shopping experience that reflects the brand’s values.
  • Handle VIP and high-net-worth customers, providing them with exceptional service and attention.
  • Resolve customer complaints and issues with tact and professionalism.


Store Operations:

  • Oversee day-to-day store operations, including inventory management, visual merchandising, and store maintenance.
  • Ensure the store layout, product displays, and promotional materials align with the premium brand’s aesthetic and guidelines.
  • Manage store budget, control expenses, and maximize profitability.


Visual Merchandising:

  • Collaborate with the visual merchandising team to maintain an aspirational and visually appealing store environment.
  • Ensure timely execution of promotions, new product launches, and seasonal campaigns.


Inventory Management:

  • Monitor stock levels and coordinate with suppliers to ensure timely replenishment of inventory.
  • Conduct regular inventory audits to prevent shrinkage and optimize stock management.


Compliance & Reporting:

  • Ensure the store adheres to company policies, safety standards, and local regulations.
  • Prepare and present regular reports on sales performance, customer feedback, and store operations to senior management.


Qualifications:

Education & Experience:

  • Bachelor’s degree in Business, Retail Management, or a related field (preferred).
  • 6-10 years of experience in retail management, with a focus on premium or luxury brands.
  • Proven track record in driving sales and leading successful teams in a high-end retail environment.


Skills & Competencies:

  • Strong leadership and team management skills.
  • Excellent interpersonal and communication skills, with a customer-centric mindset.
  • Ability to analyze sales data and market trends to make informed decisions.
  • Proficiency in retail management software and Microsoft Office Suite.
  • High level of attention to detail, with a focus on store presentation and customer service excellence.
  • Ability to manage and resolve complex customer service issues with diplomacy and discretion.
  • Understanding of luxury brand positioning and premium customer expectations.


Desired Attributes:

  • Passion for luxury or premium retail.
  • High standards for personal presentation and grooming, in line with premium brand expectations.
  • Ability to build relationships with clients, especially high-net-worth individuals.
  • Adaptability, creativity, and problem-solving skills in a fast-paced environment.

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