Customer Support

3 weeks ago

Thane, India sharpely Full time

Location: Remote / Thane (Hybrid)Company: sharpelyAbout sharpely:sharpely is an investment research platform built for serious investors and wealth professionals. We help our users make smarter, data-backed investment decisions with speed and confidence. Backed by cutting-edge tech and a fast-growing user base, we’re shaping the future of intelligent investing.About the RoleWe’re looking for someone hungry to learn, proactive, and excited to make an impact from Day 1.This isn’t a typical customer support job. You’ll be the bridge between our users, our sales funnel, and our product team… helping us shape how sharpely grows.If you’re someone who enjoys conversations, problem-solving, and thinking like a business owner, this role gives you a front-row seat to product development, growth, and customer success, all at once💼 What You’ll Be DoingBe the first point of contact for users: guiding them, solving queries, and ensuring every sharpely user has a delightful experience.Understand the product deeply and communicate its value to new users and potential clients.Generate, qualify, and nurture leads through thoughtful conversations… helping convert initial interest into high-intent prospects.Capture user insights and feedback to share with the product and marketing teams.Work closely with the marketing and product teams to identify patterns and opportunities that drive stronger long-term lead conversion.Contribute ideas to improve customer engagement, onboarding flows, and support documentation as we scale.🌱 Why This Role Is a Big DealYou’ll learn the product inside out, directly from the founding team.You’ll get a chance to work closely with leadership, and you will help them shape the direction of our customer experience and growth.You’ll get to move into a core function (Customer Success, Sales, or Product) based on your strengths and performance.You’ll be part of a fast-paced, mission-driven startup where every idea matters.🧠 What We’re Looking ForExcellent communication skills: Written and spoken (English proficiency is a must).A curious, customer-first mindset and positive attitude. A proactive attitude. You take ownership instead of waiting for instructions.Basic understanding of finance, investing, or SaaS is a plus.Comfortable with CRM tools, Google Workspace, and handling data.💡 You’ll Love This Role If YouAre a people person who loves solving problems.Want to build your career in Customer Success, Growth, or Product?Believe in learning by doing… and want to see the real impact of your work.Thrive in an environment where no two days look the same.🎁 Perks & GrowthDirect mentorship from the founding team.This is a paid internship. You will get a monthly stipend.Opportunity to move into a full-time role.Access to the sharpely platform. Learn investing like a pro.Flexible working culture + performance-based growth opportunities.⚡ Ready to Grow with sharpely?If you’re someone who loves challenges, enjoys conversations, and wants to make a real impact… we’d love to hear from you.📩 Apply now at hello@sharpely.inSubject: “Customer Support & Lead Generation – sharpely”Share your resume and tell us how you fit into this role.  

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