Service Desk Lead
6 days ago
Greetings from TCSTCS is hiring for Service Desk LeadExperience : 7 to 12 yearsLocation: Delhi and ChennaiMode of Drive: VirtualDate:10th Dec 2025 (Wednesday)Job Description:Must have:Answers and responds to inbound calls or electronic requests from end-users regarding productsCreates and documents all support calls from the user community into the service desk tracking softwareApplies skills to resolve all technical trouble tickets at the service desk before referring to technical supportAnalyzes and resolves all application software or hardware incidents and requests from end-usersEnsures to log and tracks incidents and requests from identification through resolution stagesFollows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is completeUpdates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contactEnsures accurate and necessary information is obtained by utilizing Remedy Templates when availableResponsible for providing on-call support as neededEstablishes and develops relationships with other IT&S teams through frequent constructive communicationResponsible for identifying shortcomings for implementing process improvementsComplies with and supports IT&S standards, policies, and proceduresLogs incidents and requests into appropriate product categorizationEnsures timely resolution or escalation of incidents, and promptly communicates on progress to end-usersHandles customers’ issues or requests with a professional attitudeGood to Have:Technical knowledge of information technology systems and infrastructureProviding technical diagnosis and solutions to users, either over the phone or via emailAssisting with the installation and configuration of IT systemsCollaborating with technical support teams to provide an efficient resolution to technical issuesEnsuring that users receive appropriate feedback and support throughout the resolution processAbility to stay calm under pressure and make sound decisions in crisis situations
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service desk lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Delhi, India HCLTech Full timeDear Candidate, We have opening for “ Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
New Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
1 week ago
New Delhi, India HCLTech Full timeDear Candidate,We have opening for “ Service Desk L2 Lead ” role atHCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY– As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2...
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Service Desk Lead
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Hyderabad JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
7 days ago
New Delhi, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Technical Service Desk Lead
2 weeks ago
delhi, India beBeeTechnical Full time**Job Description:**We are seeking a skilled professional to join our Service Desk Team in a lead role.The successful candidate will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include but not restricted to the following:Receiving calls, emails and web-tickets from end users and other Agency Service Desks / Help...
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Service Desk Lead
5 days ago
Delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: - Answers and responds to inbound calls or electronic requests from end-users regarding products - Creates and documents all support calls from the user community...
