Ecommerce & CRM Executive

1 month ago


South West Delhi, India NORBLACK NORWHITE Full time

The E-Commerce & CRM overlooks all e-commerce related operations, site content, and making sure the online shop is optimized at all times. They will act as the Liaise between different departments and overview how & where they integrate with the online shop.  They have a deep understanding of the brand’s values and voice, and make sure it is communicated through all channels.



Role


  • Assisting on the launch calendar and making sure it’s in sync with all targets.
  • Client emails: Taking care of all digital communication with customers.
  • Merchandising the online shop on any new drops, sale campaigns and so on.
  • Site and Inventory Checks with the production and e-commerce team.
  • Sales Report : Monthly sales reports and related analytics.
  • Managing and fully executing E-Commerce assets and collateral.
  • Optimizing online shop's performance and overall design by researching and implementing new tools and apps to better the customer experience.
  • Understanding the integration between the online team and the production team. Making sure all deadlines are discussed, a game plan is made and executed.
  • Forecast & Oversee stock availability along with the production team.
  • Working with the online, production and accounts team to take notes of all returns, exchanges and refunds.
  • Coordinate with our US Store team for Inbound shipments, barcoding & online orders.
  • Liaise with shipping partners for online orders, shipments to the US store, and manage costings.
  • Oversee India orders through Shiprocket and collaborate with the accounts team for shipping.



REQUIRED SKILLS

  • Experience of Shopify and e-commerce tools
  • Great communication skills
  • Understanding of building an online store, and how that integrates with all other operations. Recognising all steps in the customer’s journey, and helping to deliver the best e-commerce experience. 
  • Strong organizational and multitasking skills. Organized and high attention to detail.
  • Excited about e-commerce and research
  • Good with numbers. Making and maintaining regular excels and notes for all daily functions.




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