Account Management Specialist

2 weeks ago


Mumbai Metropolitan Region, India JioSaavn Full time

JOB TITLE: SENIOR ASSOCIATE - ACCOUNT MANAGEMENT, BRAND SOLUTIONS

LOCATION: MUMBAI, INDIA


ROLE:

JioSaavn is seeking a Senior Associate - Account Manager to join our team of talented Advertising professionals. You will play a key role in the success of the Ad Platform & Brand Solutions groups, and will be responsible for developing, shaping and analyzing Brand Solution

strategies to drive account growth. You will also manage in-app advertising programs and custom advertising implementations, ultimately ensuring 100% delivery and invoicing of all campaigns assigned.

This opportunity will allow you to apply your advertising expertise to identify and implement

new solutions within JioSaavn’s ad serving technology.

RESPONSIBILITIES:

• Manage client relationships and deliver superior customer service

• Conceptualize creative strategies and pro-actively provide ideas - act as a strategic partner to the business

• Assist Brand Solutions teams in creating and delivering solutions pitch and collaborate with the them to help accounts adopt best practices

• Manage agency/clients digital communication campaigns, content development and help in achieving business goals

• Partner cross functionally with internal teams to support the client and ensure smooth implementation, optimization and reporting of ad campaigns

• Manage pacing, optimization, and reporting of ad campaigns and work directly with clients to collect, test and troubleshoot all creatives and tags

• Monitoring and reporting in a timely delivery of solutions

• Combine data analytics, campaign results and client feedback to configure, operate, and optimize campaigns to meet client objectives

• Ensure timely billing and collections

• Deliver campaign case studies and reports to clients summarizing performance

• Manage a holistic customer centric approach which can be measured through upsells, renewals, and other metrics which measure customer sentiment

REQUIREMENTS:

• Bachelor’s Degree (Business, Marketing, Advertising, Communications)

• 3+ years of experience in client servicing, customer success, account management or media planning roles (digital advertising preferred)

• Deep understanding of how agencies plan, buy, and measure performance of Digital, TV, Radio and Programmatic advertising campaigns

• Creative, “out of the box”, thinker with strong analytical, decision-making, and problem solving skills

• Proficiency in Excel and PowerPoint/Keynote

• Excellent communications skills including ability to communicate clearly, professionally, both verbally and written

• Team player, with a willingness to jump in to assist team when required



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