Manager - Omni Channel

4 days ago


Bangalore Urban, India Xiaomi India Full time

Omnichannel Strategy

  • Develop and implement omnichannel strategies that integrate online and offline customer experiences
  • Collaborate with mi.com team to ensure consistency in messaging and brand representation across all channels
  • Stay abreast of emerging technologies and trends in the digital space and implement them to enhance omnichannel experience
  • Collaborate with internal teams, including marketing, sales, IT, and customer service, to ensure alignment of digital strategies with overall business objectives

Digital Marketing

  • Oversee digital marketing campaigns, including social media, email marketing, and online advertising
  • Driving virtual store presence, awareness & engagement through Google My Business (GMB) including chatbot
  • To create a microsite/landing page for Exclusive
  • Google PMAX to create offer awareness, generate walk-ins & drive traffic to the microsite
  • Analyze performance metrics, track and analyze customer behavior, preferences, and trends to drive customer acquisition, retention, and engagement
  • Identify opportunities to improve the customer journey across digital touchpoints

Budget Management

  • Manage the digital marketing budget effectively, ensuring maximum ROI for all initiatives.


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