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Customer Onboarding Lead ||SaaS Company|| Chennai

4 months ago

Chennai, India MetaMorph Full time

About our Client:

Our client is a rapidly expanding SaaS company headquartered in the US, with operations in Chennai, offering a next-generation content management platform for sales and marketing teams.



Role Summary:

As our Customer Onboarding Lead, you'll not only redefine the onboarding experience but also lead a stellar crew. Navigate the digital seas, shape exceptional customer journeys, and let your leadership steer our team toward success. If you have a knack for creating extraordinary onboarding experiences, this opportunity is tailor-made for you


Core Responsibilities:

  1. Lead the charge in gathering crucial customer details and requirements to establish seamless accounts.
  2. Collaborate seamlessly with product and tech teams, ensuring a symphony of collaboration for an outstanding onboarding experience.
  3. Step into the role of an educator, guiding customers through demos and walkthroughs to transform them into confident pros.
  4. Navigate the twists and turns of the onboarding rollercoaster. Keep customers informed and ensure their journey is not just exciting but enjoyable.
  5. Resolve customer issues and escalate technical problems to the appropriate teams for swift resolution. Be the expert who knows when to call in reinforcements.
  6. Continuously identify and implement process improvements to enhance the customer onboarding experience.
  7. Craft connections that stand the test of time. Extend your role beyond onboarding to ensure long-term success and satisfaction.
  8. Manage and lead the onboarding team, fostering a culture of collaboration, excellence, and continuous improvement.
  9. Craft connections that stand the test of time. Extend your role beyond onboarding to ensure long-term success and satisfaction.


Requirements:

1. 5-7 years of hands-on expertise in creating exceptional customer experiences, with a proven track record in managing teams.

2. Fluent in both the written and spoken word, with the ability to communicate effectively.

3. Thrive in the fast lane, juggling tasks and setting priorities like a seasoned professional.

4. Known for swooping in, solving customer hiccups, and calling in tech teams when needed.

5. Smoothly cruise through the digital world, mastering customer relationship tools without breaking a sweat.



We are an equal-opportunity employer and highly value diversity within our company.


Please apply here or email me at : anushka@metamorph.work