Salesforce Director

4 weeks ago

Hyderabad, India Forsys Inc Full time

About Forsys:


Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth. With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.


Our role as an implementation partner for major vendors like Conga, Salesforce and Oracle; an incubator for pioneering ideas and solutions positions us uniquely in the consulting industry.


We are dedicated to unlocking new revenue streams for our clients and fostering a culture of innovation. Discover our vision and the impact we’re making at forsysinc.com


Job Summary:


The Director - Salesforce, will be responsible for overseeing the planning, execution, and delivery of Salesforce-related projects and services. This role involves managing a team of Salesforce professionals, coordinating with stakeholders, and ensuring that projects are delivered on time,

within scope, and within budget.


Key Responsibilities:


Leadership and Management:


  • Lead, mentor, and develop a team of Salesforce/Conga engineers and administrators.
  • Foster a collaborative and innovative team culture.
  • Set clear goals, monitor performance, and provide regular feedback.


Strategy and Planning:

  • Develop and execute the Salesforce/Conga strategy aligned with business objectives.
  • Collaborate with senior management to define and prioritize Salesforce/Conga projects.
  • Identify opportunities for process improvements and automation.\


Technical Expertise:

  • Oversee the design, development, testing, and deployment of Salesforce/Conga solutions.
  • Ensure adherence to best practices in Salesforce/Conga configuration and customization.
  • Stay updated on Salesforce/Conga platform updates and industry trends.


Project Management:


  • Manage development timelines, resources, and budgets.
  • Coordinate with cross-functional teams to ensure successful project delivery.
  • Track and report on project progress and key performance indicators.


Stakeholder Engagement:

  • Work closely with business units to understand their needs and translate them into technical requirements.
  • Provide technical guidance and support to stakeholders.
  • Communicate effectively with stakeholders at all levels.


Quality Assurance:

  • Implement robust testing and quality assurance processes.
  • Ensure solutions meet performance, security, and scalability requirements.
  • Conduct code reviews and enforce coding standards.


Service Delivery:

  • Oversee the delivery of Salesforce support, maintenance, and enhancement services.
  • Ensure timely resolution of client issues and requests.
  • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
  • Continuously improve managed services processes and methodologies.
  • Implement best practices for incident management, problem management, and change management.
  • Identify opportunities for automation and efficiency gains


Qualifications:


  • Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
  • Overall 10+ years of experience, 10+ years of experience in Salesforce development
  • and administration.
  • 7+ years of experience in a leadership or managerial role.
  • Strong knowledge of Salesforce CRM platform, including Sales Cloud, Service Cloud, and Marketing Cloud
  • Conga CPQ and CLM knowledge is desirable
  • Proficiency in Apex, Visualforce, Lightning components, and other Salesforce technologies
  • Experience with Salesforce integration tools and techniques.
  • Excellent project management skills with a track record of delivering complex projects on time and within budget.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills
  • Salesforce Certified Technical Architect (CTA) or Salesforce Certified Application Architect

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