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Senior ServiceNow Consultant

3 months ago

Noida, India Alcor Solutions, Inc. Full time

Alcor Solutions is seeking to hire a Senior ServiceNow Consultant with hands-on implementation experience in ITSM, CSM and SPM application. As a Senior ServiceNow Consultant at Alcor you will play a key role in designing, implementing, and optimizing ServiceNow solutions for our clients. Leveraging your expertise in ServiceNow platform capabilities, you will collaborate with cross-functional teams to understand client requirements and translate them into effective solutions that address business needs.

Responsibilities:

  • Lead the end-to-end implementation of ServiceNow solutions, including requirements gathering, design, configuration, testing, and deployment.
  • Provide expert guidance and best practices to clients on ServiceNow platform capabilities, modules, and integrations.
  • Collaborate with stakeholders to define and document business processes, workflows, and requirements.
  • Configure ServiceNow applications, modules, and workflows to meet client needs.
  • Develop customizations and integrations using ServiceNow APIs, scripting, and development tools.
  • Conduct workshops, training sessions, and knowledge transfer sessions for clients and internal teams.
  • Troubleshoot technical issues, perform root cause analysis, and implement corrective actions.
  • Stay abreast of ServiceNow product updates, releases, and industry trends to provide recommendations for continuous improvement.
  • Mentor junior team members and contribute to knowledge sharing initiatives.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience in ServiceNow platform implementation and consulting.
  • In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, CSM, SPM.
  • Hands-on experience with ServiceNow configurations, customizations, and integrations.
  • Proficiency in ServiceNow scripting languages (JavaScript, Jelly, Glide), REST APIs, and web services.
  • Strong understanding of ITIL framework and ITSM best practices.
  • Excellent communication skills, with the ability to effectively interact with clients, stakeholders, and cross-functional teams.
  • Good to have ServiceNow certifications - Certified System Administrator (CSA) Certified Implementation Specialist (CIS), etc.
  • Proven track record of delivering successful ServiceNow projects on time and within budget.