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Executive- ServiceNow QA

4 months ago

Noida, India Product and Technology Full time

Job Purpose: 

QA ServiceNow Consultant will be responsible for the development and support of ServiceNow implementation. This involves combining ITIL-based process consultancy with agile methods (scrum) and enhancing the company's ServiceNow delivery capability. Consultants need to define ServiceNow solutions and tailor them as per client requirements.

Key Responsibilities:

• Developing, installing, integrating, and troubleshooting ServiceNow applications

• Consuming Knowledge regarding the latest developments in one or more aspects of computer programming

• Training, documentation, and support to the organizational teams whenever required

• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, EM, Knowledge, Demand, and Release Management modules within the ServiceNow platform and integrations with external systems for the organizational growth

• Need to maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.

• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software. 

Qualifications:

o X years of experience in ServiceNow development and IT Consulting o Knowledgeable of UI/UX standards

o Experience in frameworks such as Core Data, Core Animation, etc o Experience in building scalable solutions

o Experience in IT Service Management (ITIL); ServiceNow Platform/Scripting/APIs/Service Portal/Applications o Familiar with SDLC and Agile methodologies.