Product Support Engineer

2 months ago

Mumbai, India Ring Full time

Ring is a “Made in India” online Instant Credit Platform operated by ONEMi Technology Solutions Private Limited with a vision to provide speedy and hassle-free credit financing to its customers across India.


Ring has also been recognized as a Great Place to Work organization.


Job Description:


We are seeking a highly skilled Product Support Engineer to provide technical support and solutions for our user-oriented online platform. This role focuses on technical problem-solving, collaboration with engineering teams, and continuous product improvement ensuring the functionality and quality of products by identifying technical issues and providing internal support


Key Responsibilities:

  • Diagnose, investigate, and resolve customer-reported issues related to software products.
  • Gain a deep understanding of the company’s products and services, staying up-to-date with new features and changes.
  • Escalate unresolved issues to higher-level engineering teams, tracking the progress until resolution.
  • Maintain and update technical documentation, user guides, FAQs, and other support resources.
  • Assist in product testing, debugging, and quality assurance to ensure optimal performance.
  • Offer product training sessions to internal teams and customers to enhance product use and understanding.
  • Collect feedback from customers and convey relevant insights to the product team for potential product enhancements.
  • Perform post-incident reviews and analysis to identify the root causes and long-term fixes.


Required Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
  • Proven experience of 3+ years in a technical support or engineering role, preferably with software products.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent communication skills, both written and verbal.
  • Basic knowledge of programming languages

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