Wholesale Credit

3 weeks ago

Bengaluru, India Deloitte Full time

Wholesale Credit & Lending Services-Deloitte India


Role Title: Lead Business Analyst

Location: Pune, Bangalore preferred


Key Responsibilities

The Lead Business Analyst will primarily be responsible for:

  • Leading activity to identify, review and analyse business processes and systems to understand design implications across Business, IT and Operations
  • Leading the design and reengineering of processes, where process is one of the many parts of the change, and provide detailed guidance on process design (considering risk, end-to-end and cost)
  • Overall support to impact assessment for change requests on design, scope, time, budget or effort on programme plan and provide accurate estimates for handling new requirements, design changes and scope.
  • Managing implementation of solutions
  • Development of control structures and performance scorecards (KPIs) to ensure project milestones, budgets, resources and employee engagement aspirations are met, implementing mitigating actions as appropriate.
  • Management of external service providers
  • Work with markets/regions to understand regulatory, customer and competitive landscape


Customers / Stakeholders

  1. Primary customers are:
  • WCL functional and delivery teams
  • Other business areas and lines as appropriate
  • Group Functional Teams – e.g. Risk, Group Finance, IT
  • Operational support teams
  • Group & Regional teams
  • Other Risk sub-functions – global and regional
  • The Business Analyst will lead, contribute, challenge and advise effectively on areas within their scope, including internal committees / forums and support the provision of transparent and insightful feedback on status. They will communicate with clarity, impact and passion to inspire audiences and create a shared understanding and commitment.


Leadership & Teamwork

Act as a role model to the team in business analysis and design best practices.Promotes innovative approach when devising solutions.Champions the benefits and utilisation of Agile delivery encouraging the appropriate deployment

  • Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviours that are not consistent with diversity policy and / or the best interests of the business and its customers.
  • Give timely, honest and constructive feedback to others


Major Challenges

  • To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
  • Dealing with complex requirements.
  • Supporting in the control of projects to meet exacting timescales.
  • The systems and processes involved are often highly technical in nature or require specialist knowledge to fully understand and effectively support the change programme.


Knowledge & Experience:

  • Possess excellent Business Analyst skills
  • Strong analytical background with a high degree of attention to detail
  • Background working in cross-functional teams to drive requirements capture
  • Experience in business and process analysis, change initiatives & re-engineering
  • Experience in planning and deploying both business and IT initiatives
  • Agile expertise - takes ownership of building agile capabilities in teams ensuring the right process are in place for agile requirement capture
  • Leading and empowering cross-functional teams


Capabilities

Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

  • Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
  • Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
  • Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities
  • Ability to build strong relationships across Business, IT and Operations
  • Flexible and able to adapt in a fast-paced, changing environment
  • Confident and open to challenging existing protocols and processes.


Qualifications and Accreditations

  • Evidence of self-development across a number of disciplines
  • Industry recognized technical certifications desired i.e. Change Management, Master Black Belt – Six Sigma

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