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Sales Support Specialist

4 months ago

Greater Delhi Area, India Asahi India Glass Limited (AIS) Full time

- Ensure timely tracking of Current TAT Vs Desired TAT and highlighting bottlenecks in Operations.

- Ensure follow up with Plant team for dispatch of materials as per desired/confirmed timelines assured to customer

- Ensure requirements of samples and brochures of sales team is met and order is processed in system.

- Ensure timely disbursal of samples and brochures to Sales Team

- Lead architects visit plans (Plant) and assign team for addressing areas

- Ensure SOPs for each processes are followed and upgrade them to make them user friendly and as per business requirement.

- Identify bottlenecks and make necessary changes in SOP's to smoothen service operation

- Measurement of NPS and CSI through customer feedback and Sharing Customer contact details of completed orders with Call center on monthly basis

- Generating Voice of Customer on monthly basis from NPS trend and ensure assessment for handover feedback form received by Installation team from customer

- Inform cost of spare & services for out of warranty jobs to customer

- Ensure revenue collection of after sales orders

- Ensure complaint closure within TAT

- Prepare Complaint Tracker and update daily service issue of concerned territory areas with concerned ASE.

- Ensure regular update of SO Tracker

- Ensure daily submission of urgency plans to installation team.

- Ensure all processes are within TAT and highlight any deviations