Head - Quality, Service Excellence & Innovation

3 weeks ago


Gurugram, India Max Life Insurance Company Limited Full time

KEY RESPONSIBILITIES


Quality

  • Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices.
  • Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant industry awards. Organizing POY to recognize efforts and promote quality culture.
  • Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures
  • Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes by using quality tools
  • Identify emerging trends, market opportunities, and industry best practices to drive innovation and drive competitive advantage.
  • Build and lead a high performing quality team, providing guidance, coaching, and training to ensure team members have the skills and knowledge required to meet objectives
  • Support and drive skill building on contemporary project management techniques in the organization through training
  • Analyze and provide insights to drive specific actions based on customer feedback as received through various listening posts Training
  • Develop & execute strategic plans pertaining to functional training in alignment with Non distribution’s goals & objectives
  • Provide vision & direction to the functional team, ensuring clarity of purpose and alignment with overall business strategy
  • Provide mentorship, coaching and development opportunities to build a strong talent pipeline and enhance training team capability.
  • Develop & implement action plan to create a pull for ‘Max Life Learning Academy’ & create a robust content library.
  • Lead end to end content strategy for training function Business Process Management
  • Monitor & lead team responsible for documentation, adherence of critical processes & audits.


  • Gurugram, India Max Life Insurance Company Limited Full time

    KEY RESPONSIBILITIES Quality Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices. Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant...


  • Gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • Gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...


  • gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial...


  • gurugram, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Plant Head

    6 days ago


    Gurugram, India Career Banega HR Solution Full time

    Company Description Career Banega HR Solutions is a leading Human Resources (HR) Solutions provider in India. We offer a comprehensive suite of HR services to clients ranging from start-ups to large multinational companies, including recruitment, employee engagement, payroll management, training and development, and performance management. With a team of...

  • Plant Head

    6 days ago


    Gurugram, India Career Banega HR Solution Full time

    Company Description Career Banega HR Solutions is a leading Human Resources (HR) Solutions provider in India. We offer a comprehensive suite of HR services to clients ranging from start-ups to large multinational companies, including recruitment, employee engagement, payroll management, training and development, and performance management. With a team of...

  • Head Of Marketing

    1 week ago


    gurugram, India TalentPulse Consultant Full time

    We are searching for a dynamic andmarketsavvy Marketing Head to oversee all of ourplatformsandmessages.Our Head Of Marketing will beresponsible for increasing our reach .She/hewill collaborate closely with the national heads and acrossfunctional team to accomplishthebrand's financial growth andprofitability.The candidate must offer apositive and polite...

  • Engineering Head

    2 weeks ago


    Gurgaon/Gurugram, India SeaCross Recruitment Services Full time

    Job Title : Head of Engineering Department : Engineering Reports To : Chief Executive Officer Job Summary : The Head of Engineering will lead our engineering department and provide technical leadership and strategic direction. This role includes overseeing the development and delivering high-quality software products, fostering innovation, and driving...

  • Head Network

    3 weeks ago


    gurugram, India Ericsson Full time

    Description Our Exciting Opportunity Reporting to the CU Head of Network Operations you will have overall accountability end to end for the overall Network Design and Optimisation business. You will be expected to lead and proactively drive within all phases of the sales and delivery lifecycles to ensure a profitable business outcome with high...

  • Head Network

    4 weeks ago


    Gurugram, India Ericsson Full time

    Description Our Exciting Opportunity Reporting to the CU Head of Network Operations you will have overall accountability end to end for the overall Network Design and Optimisation business. You will be expected to lead and proactively drive within all phases of the sales and delivery lifecycles to ensure a profitable business outcome with high...


  • gurugram, India AXA Group Full time

    Head of Talent Acquisition Operations London, UK, Paris, France or India At AXA XL, we are transforming Human Resources. To keep the organization moving forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop, and retain the best talent globally. We aim to build diverse teams that reflect the clients...


  • Gurugram, India AXA Group Full time

    Head of Talent Acquisition Operations London, UK, Paris, France or India At AXA XL, we are transforming Human Resources. To keep the organization moving forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop, and retain the best talent globally. We aim to build diverse teams that reflect the clients we...


  • Gurugram, India IndiaLends Full time

    Job Summary: We're in search of a dynamic and seasoned Revenue Head to spearhead the Growth and Sales for our digital unsecured lending marketplace business. The Revenue Head will oversee the daily monitoring of the business funnel and call center performance, ensuring seamless operations and optimal outcomes. The perfect candidate will work closely...

  • Vice President

    4 weeks ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Vice President

    3 weeks ago


    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...


  • gurugram, India Skill Ventory Full time

    Roles and Responsibilities Key Responsibilities Area- Hoshin Kanri Deployment for enterprise wide quality Support in development of X matrix, action items and KPIs Organize training and awareness sessions across organisation on Hoshin deployment and cross functional alignment. Develop and maintain OBEYA model for QA function Co-ordination...


  • gurugram, India Michael Page Full time

    Opportunity to work with the Global MNC company Defined careerpath About Our Client A leading engineering, architecture and consultancy company. Working at one of our offices in 35 countries with 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment & Health, Architecture,...


  • gurugram, India Michael Page Full time

    A great chance to work with a market leader. An opportunity to utilise your niche skillset. About Our Client Our client is an iconic brand in the FMCG space globally. The organisation continues to expand its Indian operations, and is continuing to add talent to an already thriving business. Job Description Reporting to the Head of...

  • Grant Thornton

    1 month ago


    Gurugram, India Grant Thornton Full time

    Head - Knowledge Management ( Director Summary:Head the Knowledge Management function for the firm, that offers capabilities and solutions to stakeholders across Tax, Audit and Advisory. Lead operations and delivery of knowledge management services for the firm. Key Responsibilities:- Devise, design, develop and provide innovative KM solutions to client...