Head of Service Centre

1 month ago

gurugram, India Michael Page Full time
Opportunity to work with the Global MNC company Defined careerpath

About Our Client

A leading engineering, architecture and consultancy company. Working at one of our offices in 35 countries with 16,000 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment & Health, Architecture, Landscape & Urbanism, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow

Job Description

Lead the development and operations of the business finance support centre into a more commercial minded and business outcome focused future, whilst also driving efficiencies in our process activities too. Develop people leadership of 100+ FTEs, including talent management, direction-setting, performance management, and has a strong focus on employee development and engagement. Create and set the organisational structure, processes, standards, behaviours and culture to cultivate and grow an excellent, larger project controlling function in the RSC. Strengthen and manage a business process ownership, fostering an innovation mindset to drive improvement. Grow team competences in BI reporting, automation, controlling, financial risk management and other required delivery skills. Develop clear career paths to both lower employee turnover and enable the development of the skills required for the future. Financially responsible for the Business Finance teams budget. Align and comply with legal and group policy requirements.

The Successful Applicant

Experienced leader with 10+ years of successfully leading leaders. You may have experience from Shared Service set up or BPO and worked for global multinationals with responsibilities for financial project controlling and/or business controlling units ideally within a project-based consultancy or project-delivery contractor. Experience with project-based revenue recognition, Estimate-to-Complete and project review techniques is a must. Previous experience of leading organisational and people development change; setting and creating structures to fostering growth of functional skills and developing a culture of innovation. Understanding of continuous improvement techniques ( lean, Six Sigma etc.) to streamline processes, and experience of leading change management projects. Experience with internal controls setups. Excellent stakeholder relationship builder, communicator with an executive presence. Preferably a qualified accountant or hold an advanced accounting degree. Stakeholder satisfaction in global business units Employee engagement and low turnover Increasing support from Shared Service Centre Process quality and speed delivery KPI's Positively influence business results ( Global working capital, through improved client invoicing) You will be part of the SSC Leadership Team, the Global Business Finance Leadership Team and also be part of our 600+ international finance community. Working very collaboratively with all stakeholders but particularly the global Business Finance community and other relevant stakeholders in IT, Operational Excellence, HR, etc.


Personal qualities that will help you succeed in this role include

High levels of ownership and ability to deliver with speed despite ambiguity. Structured and objective in your work. High result-orientation. As a leader, you are a role model - not only for the people in your team but for colleagues in other parts of the organisation as well. You are responsible for making sure that we deliver value to all our stakeholders. You are responsible for developing bright minds. Employees look to leaders to learn and grow. As a leader, you should look for ways to foster an environment of equal opportunities for all, where people and teams feel safe and can thrive. You are a natural leader able to motivate multidisciplinary teams across geographical borders. As a person you are trustworthy, approachable with a high level of integrity and ability to act at all levels in the organization. You demonstrate critical thinking, a global mindset, performing effectively and efficiently to deliver high-quality results. Your communication skills are at a high proficiency level as well as your language skills. Fluency in English (written and oral) is a requirement.

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