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Customer Success Manager

3 months ago

Noida, India Voiceoc Full time

We are looking for a candidate who has 1-2 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:


  • Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
  • Assist & train Clients to use the system to its full extent and help them to resolve their support queries
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
  • Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
  • Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Carrying out periodic health checks to avoid churn
  • Keeping Clients updated on new features, and new products they might find useful
  • Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of Clients’ progress


Other Details

  • Fantastic Work Culture
  • Competitive Salary & Benefits
  • Work from Office (Location- Noida Sector 68)
  • Opportunity to work with the Founding Team and rub shoulders with leaders in the Healthcare world