Production Support Specialist

1 week ago

Chennai, India Technocracy Private Limited Full time

Company Description

Technocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in today's digital landscape.


Role Description

This is a full-time on-site role for Production Support Specialists at Chennai. The Production Support Specialists will be responsible for providing application support and troubleshooting to ensure the smooth operation of Credit Cards systems. They will use their analytical skills to identify and resolve issues, communicate effectively with stakeholders, and contribute to the continuous improvement of our products.


Production Support Role

The following activities will be covered as part of Production Incident Management:

·       Detailed Analysis of Production issues for CARDS platform / systems including but not limited to COS, CMS, FEWS, CDM, Mobile App, Sigma, Finacle, OFP, EWSS, DL, ADA, DMIN etc.

·       Recreation of Production Issues in Pre-Prod / UAT environment where applicable

·       Provide explanation to Business Users /Customer service representatives in case the issue is due to understanding.

·       For code fix, raise the issue with development team with proper logs and details in case of system error.

·       Setup periodic Production support call with development team

·       Track issue progress with platform provider in Production Issue call and track till closure

·       Test the issue fix in UAT / Pre-Prod environment to ensure the fix is working fine for all the reported issues including regression testing to ensure no impact to other functionality due to defect fixes.

·       Provide details to teams who have raised the issue for test result verification.

·       Get a sign-off from the teams and provide the same to platform provider Team.

·       Support production movement activity

·       Verify the fix in Production, using Staff card or monitor the issue till closure.

·       SLA monitoring of defects in SNOW. Monitor and ensure the platform provider is within the SLA.

·       SLA Monitoring of incidents with partners

·       Reporting of Defect Status to management as part of weekly calls, Steerco, etc.

 Production Implementation Support

The following activities will be covered as part of Production Implementation support:

·       Review the implementation plan.

·       Pre-Implementation Activities – verifying the build, communication of down-time, taking necessary back-ups.

·       Implementation of patches in Production

·       Post Implementation verification including co-ordination with defect reporters to perform live verification.

 Application Query Resolution

The following are the broad type of queries which will be handled by the team

·       Platform provider application related queries/Queries on Platform A/B systems and Other Partners like M2P etc.

·       File or record processing status and reason for rejection / failure

·       Parameter behaviour and impact of change

·       Complex and high priority queries from Customer service team

·       Impact of new enhancement on existing processes

·       Feasibility of process changes and enhancements

 Application support for Business and OPS

The following are the list of activities that are in scope.

·       Data Preparation or modification

·       Verify results for some production scenarios.

·       Create ad-hoc reports.

 Scheme Compliance Support

The following are the list of activities that are in scope.

·       Visa / Mastercard compliance

·       Verification of Compliance releases performing testing for Compliance releases

·       Support Compliance implementation 

Monitoring & Reconciliation

The following are the list of activities that are in scope.

·       Monitoring of EOD batch with support from platform provider. Highlight and ensure corrective actions are taken in the event of batch delays.

·       Ensure the batch delays are communicated with relevant stakeholders and follow up with platform provider for closure of the issues as per agreed SLAs

·       Monitoring of file transmission between platform provider and customer’s downstream systems.

·       Highlight & communicate any delays in file transmission to relevant stakeholders. Coordinate with platform provider to ensure the EOD files are received and then transmitted.

·       M2P Daily Reconciliation - (Onboarded accounts in the platform vs Registered accounts at M2P)

·       Real time monitoring of alerts (platform provider Infra, M2P, ACL and other partners where applicable) received during business & non-business hours. This is to identify any unusual activity or patterns (such as high number of alert failures, unusually high ecommerce txn declines, etc.)

Positions:

1.     Production support specialist: 3 to 5 years of experience


Qualifications

  • Application Support and Production Support skills
  • Analytical skills for troubleshooting and problem-solving
  • Strong communication skills to effectively collaborate with stakeholders
  • Experience in software testing or quality assurance is a plus
  • Ability to work well under pressure and meet deadlines
  • Knowledge of software development lifecycle and methodologies
  • Attention to detail and strong organizational skills
  • Bachelor's degree in computer science or related field

  • Production Support Specialist

    1 week ago

    Chennai, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan.We specialize in cloud security, data migration, and software testing.With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    chennai, India Technocracy Private Limited Full time

    Company Description Technocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you'll work cross-functionally with business operations and to create and optimize workflow processes.Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond...

  • Senior Product Support Specialist

    1 week ago

    Chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Senior Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Production Support Specialist

    1 month ago

    chennai, India System Soft Technologies Full time

    Job Summary: We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities: The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that...

  • Senior Product Support Specialist

    1 week ago

    chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Senior Product Support Specialist

    1 week ago

    Chennai, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Production Support Specialist

    1 month ago

    Chennai, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are...

  • Production Support Specialist

    3 weeks ago

    Chennai, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are...

  • Production Support Specialist

    3 weeks ago

    Chennai, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are...

  • Production Support Specialist

    1 month ago

    Chennai, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are...

  • Production Support Specialist

    3 weeks ago

    Chennai, India System Soft Technologies Full time

    Job Summary: We are looking for an energetic Production Support Specialist to join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes. Responsibilities: The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that...

  • Support Specialist

    1 month ago

    Chennai, India MX Full time

    Job Summary We have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In addition, the IT Support Specialist will be responsible for maintaining end user...

  • Product Support Specialist

    1 month ago

    Chennai, India Corpay Full time

    Your role To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers. What you'll be doing Title: Corpay Product...

  • Product Support Specialist

    1 month ago

    chennai, India Corpay Full time

    Your role To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers. What you'll be doing Title: ...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Corpay Full time

    Your role To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers. What you'll be doing Title: Corpay Product...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Corpay Full time

    Your roleTo take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers.What you'll be doingTitle:Corpay Product SupportReports...