Product Support Specialist
4 weeks ago
Your role
To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers.
What you'll be doing
Title: Corpay Product Support
Reports To: Manager, Product Support
Direct Reports: Nil
Department: Digital Growth
Role:
The Corpay Product Support role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Corpay LINK. Offering settlement options in over 160 currencies, Corpay LINK connects our clients to the global marketplace. Working within the Corpay Cross-Border Support team, the successful candidate will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.
*Whilst the Corpay Cross-Border Support team assists clients globally, this role directly helps to support the accelerated expansion of digital clients within the NA region.
Job Duties:
Be knowledgeable with Corpay’s customer facing applications in order to utilize your expertise as the first point of contact for client issues. Resolve product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilize the required tools to diagnose, replicate and resolve a client’s application issue. This includes supporting Corpay’s File Upload and REST API product offerings. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right supporting methods/tools. Utilize SQL to run scripts for client configuration. Follow communication procedures, guidelines, and policies. Suggest solutions and workarounds to help solve customer problems. Hours of operation – Mon to Fri, 4:30 PM – 1:30 AM IST
Requirements:
IT with the ability to quickly learn new systems. Evidence of strong analytical and problem-solving skills. Completed post-secondary education in relevant field. The following would be considered an asset:Experience in the financial/banking/payments industrySQL, Excel, Data Management – experiences, education, certificatesAPI knowledge + experience#LI-SS1
The Corpay Product Support role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Corpay LINK. Offering settlement options in over 160 currencies, Corpay LINK connects our clients to the global marketplace. Working within the Corpay Cross-Border Support team, the successful candidate will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.
*Whilst the Corpay Cross-Border Support team assists clients globally, this role directly helps to support the accelerated expansion of digital clients within the NA region.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
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