Assistant Manager Human Resources

2 weeks ago

Mumbai, India Cafe Coffee Day Full time

I. Basic Information of the Position


Position Name: Assistant Manager - Human Resources

Function: HR - Talent Acquisition (Operations)

Location: Mumbai


II. Key Responsibilities and accountabilities of the Role


1. Recruitment & Onboarding:

- Utilize various sourcing methods, including job portals, social media, networking, and employee referrals, to identify and attract top talent.

- Conduct thorough candidate screenings and interviews to assess qualifications and cultural fit.

- Ensure candidates have a clear understanding of the role, responsibilities.

- Access skills like adaptability, teamwork, and problem-solving contribute to employee resilience and retention

- Schedule interviews, communicate with hiring managers, HODs.

- Release offers, negotiate terms, and facilitate background checks.

- Coordinate new hire paperwork, facilitate orientation sessions, introduce company policies, and ensure new employees have the necessary tools and access.


2. Employee Relations & Conflict Resolution:


Educate employees on HR policies and company standards, ensuring consistent adherence.

Address grievances, mediate conflicts, and investigate misconduct, if necessary.

Document and administer disciplinary measures, collaborating with management to ensure fair practices.

Coordinate with payroll team to resolve payroll discrepancies.


3. Statutory Compliance


Handle employment-related Statutory Letters like Issuing letters for policy violations, misconduct, or performance issues.

Handle Various legal notices like absconding, showcause notice etc…


4. Offboarding


Conduct exit interviews, gather feedback, and manage the administrative aspects of offboarding.

Facilitate clearness

Coordinate with payroll for F&F process

Ensure all processes comply with local and national labor laws, maintaining proper documentation for audits.


III. Performance Measures and indicators for the Role:


  • Hiring TAT
  • Quality of Hire / Sourcing Efficiency
  • Source Mix
  • Cost-per-Hire
  • Interview-to-Offer Ratio
  • Offer Acceptance Rate


IV. Knowledge and Skills


Educational Qualification: Bachelor's degree in HR, business, or a related field (or equivalent experience).


Experience: 4 to 7 years. 3+ Years - experience in FMCG/Retail/QSR chains


Functional Skills: Required to execute the role. Proven experience as a recruiter or in a similar role.

Results-driven and goal-oriented. Strong interpersonal and communication skills. Ability to work in a fast-paced and dynamic environment. Knowledge of employment laws and regulations. Problem-solving and decision-making skills. Adaptability and flexibility.


Technical Skills: Required to execute the role. Extensive Experience in Recruitment and Staffing. Strong knowledge in creating Job description, Key metrics for the role. Strong in convincing skills, Active listening skills. Good experience in negotiation skills. Should be able to handle Pan India activities.


Any other requirements: Language Fluency : English, Hindi, Local Language

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