Content Manager
3 days ago
Customer Success Manager - Ecommerce
Budget – (CTC Breakup: 7-8 Lakhs (Fixed) +1.5 Lakhs (Variable)
Job Location: Bangalore (South), Onsite
Roles and responsibilities:
● Own the P&L for respective e-commerce customers.
● Should understand the content types and services to upsell and cross-sell to existing
customers and drive key account management.
● Working with the Sales team to onboard and integrate new clients
● Reporting the progress of monthly/quarterly deliveries and initiatives to internal and client
teams
● Manage the billings with the customer as per the agreed date vis-a-vis deliverables ●
Overseeing the daily operations of the content team across different types of clients. ●
Ownership of all end-to-end delivery of written content-related projects. ● Being the primary
point of contact for account managers, editors and writers to address any delivery challenges.
● Strategically plan the delivery of large-scale enterprise projects independently
● Client and vendor management skills
● Mentoring teams to deliver as per customer expectations
● Lead using numbers – track performance metrics, drive using analytics, report numbers and
use them to take corrective action and plan future
● Use tools to run NPS, CSAT and related surveys to understand and improve customer
relationships
● Enhancing the department’s and organization’s effectiveness by exploring opportunities for
process improvement and excellence 3
The role is evaluated on:
● Ability to drive the team by metrics, deliver actuals versus targets
● Growth
● Client relationships
● Innovation
● Content writing, and editing experience will be an added advantage
Level:
The Role is in the customer success team, reporting directly to the top management / Head of
Operations of the company.
Competencies needed:
● Total ownership
● Number and metrics orientation
● Strong verbal, written communication and comprehension skills (English) ● Excellent in
coordination between clients, team members, writers, editors, support functions and
stakeholders
● Critical thinking and problem-solving skills
● Excellent time and project management skills
Skills needed:
● Graduate in any field
● Should be from e-commerce background
● English as a first language in school
● 5 to 10 years experience in content and/or coordination in client-facing roles
● Analytics
● Teamwork, initiative and respect for diversity and planning
● Exposure to Customer Success
What’s in it for you?
For starters, imagine working on the needs of leading brands like Amazon, MakeMyTrip, Zoomcar,
Fab India and many others. Call it “accelerated learning”. Now, add something called “technology”
into it- lots of it. Text Mercato has a set of proprietary tools to excel in your role while you learn the
intricacies of the next wave of smart content generation for the connected world. You will be
owning operations that is the revenue generation team of the company, in project deliveries that
are the backbone of digital marketing efforts and ecommerce.
-
B2B Content Strategist
3 days ago
Bengaluru, India Pepper Content Full timeWe are looking for a B2B Content Strategist who has a strong background from content marketing agency or publishers where your customer portfolio includes enterprise brands who provide services and products related to Digital Transformation, Cyber Security, Cloud Computing, Artificial Intelligence, Blockchain etc. across diverse industries such as...
-
B2B Content Strategist
3 days ago
Bengaluru, India Pepper Content Full timeWe are looking for a B2B Content Strategist who has a strong background from content marketing agency or publishers where your customer portfolio includes enterprise brands who provide services and products related to Digital Transformation, Cyber Security, Cloud Computing, Artificial Intelligence, Blockchain etc. across diverse industries such as...
-
B2B Content Strategist
5 days ago
Bengaluru, India Pepper Content Full timeWe are looking for a B2B Content Strategist who has a strong background from content marketing agency or publishers where your customer portfolio includes enterprise brands who provide services and products related to Digital Transformation, Cyber Security, Cloud Computing, Artificial Intelligence, Blockchain etc. across diverse industries such as...
-
B2B Content Strategist
4 days ago
Bengaluru, India Pepper Content Full timeWe are looking for a B2B Content Strategist who has a strong background from content marketing agency or publishers where your customer portfolio includes enterprise brands who provide services and products related to Digital Transformation, Cyber Security, Cloud Computing, Artificial Intelligence, Blockchain etc. across diverse industries such as...
-
Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Pepper Content Full timePepper Content ( is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent,...
-
Sales Manager, US Market
2 weeks ago
Bengaluru, Karnataka, India Pepper Content Full timePepper ( is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers, designers, video...
-
Sales Manager, US Market
4 weeks ago
Bengaluru, India Pepper Content Full timePepper (www.peppercontent.io) is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers,...
-
Sales Manager, US Market
4 weeks ago
Bengaluru, India Pepper Content Full timePepper (www.peppercontent.io) is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers,...
-
Sales Manager, US Market
4 weeks ago
Bengaluru, India Pepper Content Full timePepper ( is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers, designers, video...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Pepper Content Full timePepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Pepper Content Full timePepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with...
-
Customer Success Manager
4 weeks ago
Bengaluru, India Pepper Content Full timePepper Content ( is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent,...
-
Pepper Content
3 weeks ago
Bengaluru, India Pepper Content Global Private Limited Full timeAbout the job:- Pepper (www.peppercontent.io) is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform.- The decentralised talent marketplace of creators has over 200,000+ content...
-
Pepper Content
2 weeks ago
Bengaluru, Karnataka, India Pepper Content Global Private Limited Full timeAbout the job: Pepper ) is a contentmarketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in onesingle platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers, designers,...
-
Sales Manager, US Market
1 week ago
Bengaluru, India Pepper Content Full timePepper ( is a content-marketing stack empowering any kind of content creation across the customer journey from ideation, to creation, to distribution, to analytics via the virtue of strategy, technology and talent all in one-single platform. The decentralised talent marketplace of creators has over 200,000+ content creators (writers, designers, video...
-
Business Development Representative
3 days ago
Bengaluru, India Pepper Content Full timeAbout Pepper Content:Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering...
-
Content Manager
2 weeks ago
Bengaluru, Karnataka, India Dayspring Technologies Full timeCompany Overview: Dayspring is a Bangalore-based software product company specializing in financial reporting and analytics. Since 2014, we've been dedicated to simplifying and enhancing analytical software for thousands of small and medium-sized businesses globally. With a team of 70 professionals, we prioritize innovation and excellence in our products.As...
-
Content Manager
3 weeks ago
Bengaluru, India Dayspring Technologies Full timeCompany Overview: Dayspring is a Bangalore-based software product company specializing in financial reporting and analytics. Since 2014, we've been dedicated to simplifying and enhancing analytical software for thousands of small and medium-sized businesses globally. With a team of 70 professionals, we prioritize innovation and excellence in our products.As...
-
Content Manager
2 weeks ago
Bengaluru, India Dayspring Technologies Full timeCompany Overview: Dayspring is a Bangalore-based software product company specializing in financial reporting and analytics. Since 2014, we've been dedicated to simplifying and enhancing analytical software for thousands of small and medium-sized businesses globally. With a team of 70 professionals, we prioritize innovation and excellence in our products.As...
-
Business Development Representative
4 days ago
Bengaluru, India Pepper Content Full timeAbout Pepper Content:Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering...